"Did you turn off decoding ("DECODE OFF")?"
No.. I don't have any such line in the Global.cfg.
In that case (assuming you are running 1.75 or later), you should check the HTML code to see *exactly* what is there (are there any extra spaces, for example?). Another possibility is that the E-mail is encoded in such a way that it would appear differently in the raw E-mail body (such as quoted-printable encoding).
-Scott
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