Re: [Declude.JunkMail] Log parsing program to show flow of a message

[Matthew Bramble]

Time stamps in message headers?  But I don't have any delays on my 
server of the processing variety.  Any delays on my server are almost 
always caused by external mail servers or Internet traffic which might 
keep the first SMTP attempt from connecting.  If a customer asks about 
this, I check my spool, and tell them that E-mail delivery is imperfect 
and it doesn't always work in real-time.  Sometimes I might uncover a 
different problem though, like someone screwing up their mail client 
config.  That's definitely more common than my server causing a delay 
(as is probably the case with most around here I would think).

Matt

McCool, Scott wrote:

I'm interested to know whether anyone has used or developed a program to
follow the lifecycle of a message through imail & declude.
We host some aliases for users here, and occasionally get complaints
about unreasonable delays in getting email.  When they complain long
enough (grin), I trudge through the log files searching for the
particular recipient, note the queue filename & imail log hash code
(SMTP-(04281E10), or whatever), and extract everything for that message;
if it gets requeued I look for the queue filename and find the next log
code when it's processed again.  It's a fairly tedious/manual process,
and is complicated by the fact that I also need to check that queue
filename in the declude logs...
What are other people doing for this sort of "investigation"?

Thanks!

-Scott



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Scott McCool
Systems Administrator
Darden Information Services
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