Dear Executive,
Greeting From YF Asia
We would like to invite you and your team to 2 of our upcoming coursesthat
going to happen in Singapore:
World-Class Management of SLA
(Service Level Agreement)
13 – 14 July 2015, Singapore
(Last call- Closing Soon)
Why This Course:
Research shows the high quality services management and SLAs are positively
related to outstanding business performance. Poorly constructed SLAs and
ambiguously defined services bear undesirable business cost, hampering business
objective and run relationship between vendors and end users of those service
How you can benefits from this workshop:
Emphasize the strategic importance of SLAs and services managementDesign a SLA
that is effective, efficient and manageableDiscover Secrets in building agility
in the SLAIdentify services using the ten components and 3Cs- Clear, Concise &
ComprehensiveBuilding world-class SLAs and establish where and how to source
your services for cost effectivenessEvaluate and Gauge service delivery
performance and quality using SERVQUAL, a well proven methodology for measuring
service quality
Human Resource Transformation
7 – 9 September 2015, Singapore
Why This Course:
In today’s competitive marketplace, it is imperative for human resource
professionals to develop strategic planning systems conducive to the needs of
their organization. The most challenging component for HR departments is to
attract, effectively manage and retail quality people. In this three days’
workshop, you will learn human resource management tools and techniques which
will help you to grow your organization/s value by focusing on its biggest
asset: its people
How you can benefits from this workshop:
Develop your Organization’s HR StrategyAlign mission, vision and values with
business strategyUnderstand the performance management framework and
measurement tools use in assessing employeeCreate a training and development
strategyIdentify succession planning best practices and become a champion of
change
For More details and Registration:
Simply reply to elson@yf-asia.comwith the subject title or call us at (+65)
6536 8836. If these course is not what you are looking for, do contact us for
more courses available or let us know the topics that you are interested in
IN HOUSE TRAINING
YF ASIAcan provide in-house training and can bring it to your place. If you
have minimum of 10 -15 participants and want us to conduct the course at your
place, do contact us for further discussion.
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