Hello Lunatec, we have received the complaint below from a user. What is your response to this? If several people contact us with similar complaints, we may have to remove you from our list of vendors. (Also, I might remove you if you fail to respond to this mail.)
Michael, do I understand correctly that you sent money and did not get it back, but that you did not receive the DVD either? Cheers, Richard On Mon, Feb 25, 2008 at 08:59:36PM +0100, Tekloth Michael wrote: > Hello debian team, > on 18.07.2007 I ordered "1 x Debian 4.0 'Etch' DVD 6,99 EURO" via "Lunatec > Computer Ltd." > the product was announced as available. Next Day i remitted the money. Two > weeks later i asked via > E-Mail about the state of the delivery and a member of the company told me > that the package was send on > 24th of July. Also they told me that they get no returning of the send > package. The offered to start an > investigation and want to resend the package. On 5th of september a member of > the company answer to my > question that there was no result on the investigation. Lunatec offered to > send the package by the next days. > This Mail was the last answer. Since this day it is impossible to reach the > company by E-mail or Telephone. > > I found Lunatec on this page: http://www.debian.org/CD/vendors/ > http://www.debian-iso.de/advanced_search_result.php?keywords=debian > I think its not good to keep companies with such a behaviour in a list with > recommended distributors > > sincerely Yours > > Michael Tekloth Cheers, Richard -- __ _ |_) /| Richard Atterer | GnuPG key: 888354F7 | \/¯| http://atterer.net | 08A9 7B7D 3D13 3EF2 3D25 D157 79E6 F6DC 8883 54F7 ¯ '` ¯ -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
