Vinca it's focused into make easy and flexible the contact between user and administrator (or between customer and helpdesk).
It's focused to non ideal situations where the user needs intant assistance, and it could be placed during a simple phone call: "Hello? Do you use GNU/Linux? Okay, I don't know what distribution, desktop or device are you using, and better we are not beginning with this hard conversation: please download/install Vinca and place a connection to the following address: vnci.example.net " Many users become isolated because their friends don't use GNU/Linux to help them, and that person who installed the operating system cannot come home on each trouble or doubt. Vinca increases the contact between people who can help others to not frustrate common tasks or OS settings, and to teach&learn small topics with a fast and short connection. "Can you show me where is Excel in this new operating system? And I don't remember how to opem my documents folder!" -> Open Vinca and press [Enter] to connect default remote service. No more dialogs&questions.
