>> Indeed, technically-inclined people are often better served with Free
>> Software, and Free Software can also be a great choice for large
>> corporations who can either have on-site techsupport people or can hire
>> external support, but it is a lot more difficult to find commercial
>> support for merely non-techie user. This is mostly the domain of
>> proprietary software :-(
>
> The way out of this is having strong local user groups, which is,
> of course, easier in densely populated areas.
I think this still only covers a small fraction of the problem.
It just lowers the bar of the "technically-inclined" limit.
I think many more people just want to have someone they can call on
the phone to help them get through their yearly technical problem.
Stefan
