Answer to David >I presume that you have unlocked it successfully in the past.
Yes, I have. >Is there anything on your system(s) that has changed, and could have >affected how the keyboard language and layout is defined? >This is particularly important if your passphrase contains accented >letters, or punctuation that different keyboards place in different >places (like @ # ~ quotation marks etc). This is a laptop so probably not. Though I have updated the BIOS. >When you try to boot it from a running system, do the logs show any >errors with reading the disk? Which logs should I look? Answer to piorunz >Can you paste system logs showing that, so we know *why* it doesn't work Which system logs do you need? >I have tried to unlock and mount it inside my OS (Manjaro) instead of >booting it directly but it also didn't work >Again, we can't tell why it doesn't work without logs I'm sorry; this is my first time asking for help on a mailing list and I'm a newbie in GNU+Linux too, please don't take offense on what I might say and forgive me for my ignorance. Answer to David >1. What is the make and model of the external hard drive? It is a 1Tb WD Elements WDBUZG0010BBK >2. What ISO image did you use to install Debian onto the external hard drive? >What media did you put the Debian installer onto? Do you still have the Debian >installer media? I used the Desktop Debian 10 (can't remember if 10.6 or 10.7, I'm sorry). I used a 32Gb Multilaser USB flashdrive to install it into the external HD. And no, I have formatted the USB flash drive so the installer is no longer there. >3. When did you install Debian? What choices did you make? Around May. I have a bad memory so I don't remember exactly when. I used WiFi instead of Ethernet, didn't create a root user, used the defaults for disk partitioning (all in one partition, 1Gb swap), and installed the default utilities plus the SSH server and LXQt. >4. What is the make, model, and CPU of the computer you used to install Debian? Acer Aspire E5-573G V3.72, CPU Intel i7-5500U >5. What is the make, model, and CPU of the computer you are now using to boot >Debian? Same as the above. I didn't try with another computer because I only have this one. >6. Have you updated/ upgraded Debian since installing it? Did you reboot every >time and verify it still worked? Yes, I installed some other software (timeshift, etc.) and reboot to see if everything was working and didn't have this problem before. >Does the boot screen offer multiple kernel choices? Have you tried them all? No, it's only one and the recovery mode and I have tried both. >If none of the kernel choices work, try booting the Debian installer media, >navigate into a recovery console, opening the LUKS container(s), mounting the >filesystem(s), and backing up the data. Tried it and when it asks for the encryption password it doesn't work. It just goes back to the same screen asking for /dev/sdb5's password and doesn't even show an error message. Oh, and I just ran smartctl --xall /dev/sdb to get that diagnostic data. Here it is: smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.60-1-MANJARO] (local build) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org <http://www.smartmontools.org> === START OF INFORMATION SECTION === Device Model: WDC WD10SDRW-11A0XS1 Serial Number: WD-WXF2A80PAF9U LU WWN Device Id: 5 0014ee 268451e2f Firmware Version: 01.01A01 User Capacity: 1.000.171.331.584 bytes [1,00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 5400 rpm Form Factor: 2.5 inches TRIM Command: Available, deterministic Device is: Not in smartctl database [for details use: -P showall] ATA Version is: ACS-3 T13/2161-D revision 5 SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Sun Aug 29 01:45:44 2021 -03 SMART support is: Available - device has SMART capability. SMART support is: Enabled AAM feature is: Unavailable APM level is: 128 (minimum power consumption without standby) Rd look-ahead is: Enabled Write cache is: Enabled DSN feature is: Unavailable ATA Security is: Disabled, NOT FROZEN [SEC1] Wt Cache Reorder: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: (11040) seconds. Offline data collection capabilities: (0x51) SMART execute Offline immediate. No Auto Offline data collection support. Suspend Offline collection upon new command. No Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 180) minutes. SCT capabilities: (0x7035) SCT Status supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE 1 Raw_Read_Error_Rate POSR-K 200 200 051 - 0 3 Spin_Up_Time POS--K 175 163 021 - 2250 4 Start_Stop_Count -O--CK 100 100 000 - 243 5 Reallocated_Sector_Ct PO--CK 200 200 140 - 0 7 Seek_Error_Rate -OSR-K 200 200 000 - 0 9 Power_On_Hours -O--CK 100 100 000 - 52 10 Spin_Retry_Count -O--CK 100 100 000 - 0 11 Calibration_Retry_Count -O--CK 100 100 000 - 0 12 Power_Cycle_Count -O--CK 100 100 000 - 145 192 Power-Off_Retract_Count -O--CK 200 200 000 - 77 193 Load_Cycle_Count -O--CK 200 200 000 - 602 194 Temperature_Celsius -O---K 109 084 000 - 34 196 Reallocated_Event_Count -O--CK 200 200 000 - 0 197 Current_Pending_Sector -O--CK 200 200 000 - 0 198 Offline_Uncorrectable ----CK 100 253 000 - 0 199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0 200 Multi_Zone_Error_Rate ---R-- 100 253 000 - 0 ||||||_ K auto-keep |||||__ C event count ||||___ R error rate |||____ S speed/performance ||_____ O updated online |______ P prefailure warning General Purpose Log Directory Version 1 SMART Log Directory Version 1 [multi-sector log support] Address Access R/W Size Description 0x00 GPL,SL R/O 1 Log Directory 0x01 SL R/O 1 Summary SMART error log 0x02 SL R/O 5 Comprehensive SMART error log 0x03 GPL R/O 6 Ext. Comprehensive SMART error log 0x06 SL R/O 1 SMART self-test log 0x07 GPL R/O 1 Extended self-test log 0x09 SL R/W 1 Selective self-test log 0x10 GPL R/O 1 NCQ Command Error log 0x11 GPL R/O 1 SATA Phy Event Counters log 0x24 GPL R/O 288 Current Device Internal Status Data log 0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log 0x80-0x9f GPL,SL R/W 16 Host vendor specific log 0xa0-0xa7 GPL,SL VS 16 Device vendor specific log 0xa8-0xb6 GPL,SL VS 1 Device vendor specific log 0xb7 GPL,SL VS 74 Device vendor specific log 0xb9 GPL,SL VS 4 Device vendor specific log 0xbd GPL,SL VS 1 Device vendor specific log 0xc0 GPL,SL VS 1 Device vendor specific log 0xc1 GPL VS 93 Device vendor specific log 0xcf GPL VS 65535 Device vendor specific log 0xe0 GPL,SL R/W 1 SCT Command/Status 0xe1 GPL,SL R/W 1 SCT Data Transfer SMART Extended Comprehensive Error Log Version: 1 (6 sectors) No Errors Logged SMART Extended Self-test Log Version: 1 (1 sectors) No self-tests have been logged. [To run self-tests, use: smartctl -t] SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. SCT Status Version: 3 SCT Version (vendor specific): 258 (0x0102) Device State: Active (0) Current Temperature: 34 Celsius Power Cycle Min/Max Temperature: 34/34 Celsius Lifetime Min/Max Temperature: 24/59 Celsius Under/Over Temperature Limit Count: 0/0 Vendor specific: 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 SCT Temperature History Version: 2 Temperature Sampling Period: 1 minute Temperature Logging Interval: 1 minute Min/Max recommended Temperature: 0/60 Celsius Min/Max Temperature Limit: -41/85 Celsius Temperature History Size (Index): 128 (14) Index Estimated Time Temperature Celsius 15 2021-08-28 23:38 37 ****************** ... ..( 2 skipped). .. ****************** 18 2021-08-28 23:41 37 ****************** 19 2021-08-28 23:42 ? - 20 2021-08-28 23:43 32 ************* 21 2021-08-28 23:44 ? - 22 2021-08-28 23:45 32 ************* 23 2021-08-28 23:46 ? - 24 2021-08-28 23:47 32 ************* 25 2021-08-28 23:48 32 ************* 26 2021-08-28 23:49 33 ************** 27 2021-08-28 23:50 33 ************** 28 2021-08-28 23:51 34 *************** 29 2021-08-28 23:52 34 *************** 30 2021-08-28 23:53 34 *************** 31 2021-08-28 23:54 35 **************** 32 2021-08-28 23:55 ? - 33 2021-08-28 23:56 29 ********** 34 2021-08-28 23:57 29 ********** 35 2021-08-28 23:58 30 *********** 36 2021-08-28 23:59 31 ************ 37 2021-08-29 00:00 31 ************ 38 2021-08-29 00:01 32 ************* 39 2021-08-29 00:02 32 ************* 40 2021-08-29 00:03 33 ************** 41 2021-08-29 00:04 33 ************** 42 2021-08-29 00:05 33 ************** 43 2021-08-29 00:06 34 *************** ... ..( 2 skipped). .. *************** 46 2021-08-29 00:09 34 *************** 47 2021-08-29 00:10 35 **************** ... ..( 4 skipped). .. **************** 52 2021-08-29 00:15 35 **************** 53 2021-08-29 00:16 36 ***************** ... ..( 10 skipped). .. ***************** 64 2021-08-29 00:27 36 ***************** 65 2021-08-29 00:28 37 ****************** ... ..( 9 skipped). .. ****************** 75 2021-08-29 00:38 37 ****************** 76 2021-08-29 00:39 ? - 77 2021-08-29 00:40 29 ********** 78 2021-08-29 00:41 ? - 79 2021-08-29 00:42 29 ********** 80 2021-08-29 00:43 ? - 81 2021-08-29 00:44 29 ********** 82 2021-08-29 00:45 ? - 83 2021-08-29 00:46 30 *********** 84 2021-08-29 00:47 ? - 85 2021-08-29 00:48 30 *********** 86 2021-08-29 00:49 ? - 87 2021-08-29 00:50 33 ************** 88 2021-08-29 00:51 ? - 89 2021-08-29 00:52 35 **************** 90 2021-08-29 00:53 ? - 91 2021-08-29 00:54 35 **************** 92 2021-08-29 00:55 35 **************** 93 2021-08-29 00:56 36 ***************** 94 2021-08-29 00:57 ? - 95 2021-08-29 00:58 36 ***************** 96 2021-08-29 00:59 36 ***************** 97 2021-08-29 01:00 36 ***************** 98 2021-08-29 01:01 ? - 99 2021-08-29 01:02 36 ***************** 100 2021-08-29 01:03 ? - 101 2021-08-29 01:04 36 ***************** 102 2021-08-29 01:05 ? - 103 2021-08-29 01:06 37 ****************** 104 2021-08-29 01:07 ? - 105 2021-08-29 01:08 37 ****************** 106 2021-08-29 01:09 ? - 107 2021-08-29 01:10 36 ***************** 108 2021-08-29 01:11 ? - 109 2021-08-29 01:12 29 ********** 110 2021-08-29 01:13 ? - 111 2021-08-29 01:14 29 ********** 112 2021-08-29 01:15 ? - 113 2021-08-29 01:16 36 ***************** 114 2021-08-29 01:17 ? - 115 2021-08-29 01:18 36 ***************** 116 2021-08-29 01:19 ? - 117 2021-08-29 01:20 36 ***************** 118 2021-08-29 01:21 36 ***************** 119 2021-08-29 01:22 37 ****************** 120 2021-08-29 01:23 37 ****************** 121 2021-08-29 01:24 ? - 122 2021-08-29 01:25 37 ****************** 123 2021-08-29 01:26 37 ****************** 124 2021-08-29 01:27 ? - 125 2021-08-29 01:28 37 ****************** 126 2021-08-29 01:29 37 ****************** 127 2021-08-29 01:30 ? - 0 2021-08-29 01:31 37 ****************** 1 2021-08-29 01:32 ? - 2 2021-08-29 01:33 37 ****************** 3 2021-08-29 01:34 38 ******************* ... ..( 2 skipped). .. ******************* 6 2021-08-29 01:37 38 ******************* 7 2021-08-29 01:38 ? - 8 2021-08-29 01:39 38 ******************* 9 2021-08-29 01:40 38 ******************* 10 2021-08-29 01:41 ? - 11 2021-08-29 01:42 34 *************** 12 2021-08-29 01:43 ? - 13 2021-08-29 01:44 34 *************** 14 2021-08-29 01:45 34 *************** SCT Error Recovery Control command not supported Device Statistics (GP/SMART Log 0x04) not supported Pending Defects log (GP Log 0x0c) not supported SATA Phy Event Counters (GP Log 0x11) ID Size Value Description 0x0001 2 0 Command failed due to ICRC error 0x0002 2 0 R_ERR response for data FIS 0x0003 2 0 R_ERR response for device-to-host data FIS 0x0004 2 0 R_ERR response for host-to-device data FIS 0x0005 2 0 R_ERR response for non-data FIS 0x0006 2 0 R_ERR response for device-to-host non-data FIS 0x0007 2 0 R_ERR response for host-to-device non-data FIS 0x0008 2 0 Device-to-host non-data FIS retries 0x0009 2 0 Transition from drive PhyRdy to drive PhyNRdy 0x000a 2 1 Device-to-host register FISes sent due to a COMRESET 0x000b 2 0 CRC errors within host-to-device FIS 0x000d 2 0 Non-CRC errors within host-to-device FIS 0x000f 2 0 R_ERR response for host-to-device data FIS, CRC 0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC 0x8000 4 65 Vendor specific Answer to bouncingcats >As root in a terminal on Manjaro, please copy and paste into a reply >email the output of > lsblk -f >command, before connecting the LUKS drive, and again after >connecting it. Before: NAME FSTYPE FSVER LABEL UUID FSAVAIL FSUSE% MOUNTPOINTS sda ├─sda1 │ vfat FAT32 A2BD-D233 70,8M 26% /boot/efi ├─sda2 │ ├─sda3 │ ntfs 2AD4C9CED4C99C87 ├─sda4 │ ntfs 584044B640449C9E └─sda5 ext4 1.0 15dd568a-ec98-4470-8812-a82b15d44995 212,2G 60% / After: NAME FSTYPE FSVER LABEL UUID FSAVAIL FSUSE% MOUNTPOINTS sda ├─sda1 vfat FAT32 A2BD-D233 70,8M 26% /boot/efi ├─sda2 ├─sda3 ntfs 2AD4C9CED4C99C87 ├─sda4 ntfs 584044B640449C9E └─sda5 ext4 1.0 15dd568a-ec98-4470-8812-a82b15d44995 212,2G 60% / sdb ├─sdb1 ext2 1.0 a066ddce-69d9-47df-9030-ccbb8305fd1b ├─sdb2 └─sdb5 crypto_LUKS 2 992108a2-0a0c-4dfc-9482-ce86cbfdfa98 > cryptsetup --version cryptsetup 2.4.0 >cryptsetup -v isLuks --type luks1 /dev/sdb Device /dev/sdb is not a valid LUKS device. Command failed with code -1 (wrong or missing parameters). >cryptsetup -v isLuks --type luks2 /dev/sdb Command failed with code -1 (wrong or missing parameters). >When copy and pasting, be sure to include the command that >you entered, with its output immediately underneath, so that we >can see the command that generated the output. I'm sorry I didn't do this before, but I did show what commands I entered. I'll be doing it from now on. >In the same manner, please show us the command you are typing >to try to open the drive in Manjaro, together with its exact output. I try to open it with the graphical tools such as gnome-disks (gnome-disk-utility) and XFCE's default file manager on Manjaro. Both don't work. Answer to J. >Are you completely sure that you wrote that password down correctly and >that you are reading it correctly? Can you distinguish l and 1, O and 0 >etc? Yes. Thinking that might have been the case I have already tried every possible combination of characters and the result is still the same, but I am very sure the password I wrote on paper is right. >Is there any invisible whitespace? Did you intentionally leave >something out because you feared somebody could find that piece of >paper? No invisible whitespace, I did not use spaces for this password and already tried this too. And I did not leave anything out of the paper - I always write the correct password. >Please use your current fear as impetus for setting up a proper backup >solution. Hardware dies, software is buggy, humans make mistakes, >catastrophes happen. Will do. Thank you. I'm sorry for taking such a long time to respond. I was expecting an e-mail answer.
