On 09.04.2021 19:09, rudu wrote:
Le 09/04/2021 à 12:08, Alexander V. Makartsev a écrit :
On 09.04.2021 14:41, rudu wrote:
Hi,
First, I tried to understand why a single machine among others
couldn't print on the local printer.
So I tried to ping the printer and it failed.
The machine could nevertheless surf the web with no problem ...
I paste here a few commands I passed when remotely connected to the
problematic machine (sorry for the french locale).
What should I check next ? Ideas ?
It looks like your printer could be mis-configured.
What is make\model of your printer?
How printer was connected to your local area network (using Switch or
Router)?
What method have you used to configure IP address of the printer?
Usually, network settings could be verified by printing a special
settings report page.
Thanks for your help Alexander,
To configure the printer, I first have to be able to ping it on the
local network, which every over computer can do.
Do you have remote access to another computer on the same local network
to confirm that printer's IP address is "192.168.1.20", as you expect,
and it responds to ping command from another computer?
Please answer other questions I asked:
1. What is make\model of your printer?
2. Is your printer connected to another PC using USB cable, or is it
connected directly to the local network using a network cable (RJ-45
patch cord), or is it connected using wireless connection?
3. How was IP address "192.168.1.20" assigned initially to it? (Ex.
Using physical screen and buttons on the printer itself, or it was
configured automatically)
And they can print all right, so this desktop must have some network
misconfiguration of some sort, I guess ...
It seems like trapped into a tunnel toward the gateway/router to get
out, but can't shake hands with a pal next door.
I first suspected a firewall rule of some sort, but there's none.
I had to investigate remotely as I can't physically access the
machine, so until I can have another chance (the lock-down situation
here doesn't help) I'm gathering hints and ideas.
I don't see any reason why your computer could not ping the printer,
since you can ping gateway IP and access the Internet from it.
I suspect printer's IP address has changed somehow, or it is in powered
off state (some printers can power off themselves, if they were not used
for a set period of time).
--
With kindest regards, Alexander.
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