On 14/10/15 12:51, Stephen Powell wrote: > Their level 1 help desk isn't much help anyway, if you're a Linux user. > The last time I called their level 1 help desk for technical support, the > conversation went something like this:
Yep, familiar story. Some can't get it through their thick heads that you want support for the *internet connection* and not the computer connected to it. If it isn't in their script, they don't know anything about it and don't want to know. > And that was that. They'll gladly take the money of a Linux user. > But if you have problems, you're on your own. That was a few years ago. > Maybe it's better now. True, as I said, this isn't L1 helpdesk material, I gave details of a WHOIS look-up that gave an email address and telephone number you could contact. You'll probably note this is a different email address to your regular helpdesk contact details, and for good reason. It is for a totally different audience: a technical one who know how to work the `whois` tool, know what an IP address is, and know that a serial port isn't a place for sailors to eat breakfast. Forward them the bounce emails you've been getting, then the ball is in their court. I do know what it is like to deal with a clueless helpdesk, spent many hours on the phone with a few here. -- Stuart Longland (aka Redhatter, VK4MSL) I haven't lost my mind... ...it's backed up on a tape somewhere.
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