Enhancing Business English Wednesday, 7th December 2011, 9.00am - 5.00pm, Prince Hotel & Residence Kuala Lumpur
A good command of the English language verbal and written is particularly important for those working as a secretary or personal/administrative assistant in an English-speaking environment. This workshop focuses on enhancing the communication skills of secretaries and support staff such that they are better able to handle diverse tasks ranging from communicating effectively with clients, staff and management to preparing and writing business correspondence like letters, reports and emails. This course also addresses the need for secretaries to handle sensitive situations with tact and professionalism, either face to face or through written means. At the end of this one-day programme, participants will be more confident when communicating with people of different levels and be equipped with language tools and skills to communicate tactfully and purposefully with management. Programme Outline: - Communication Skills - Effective Writing Skills __________________________________________________ How to Enhance Business Writing Skills Thursday, 8th December 2011, 9.00am - 5.00pm, Prince Hotel & Residence Kuala Lumpur Writing effectively for business is a constant challenge. This one-day practical programme will discuss the fundamentals of business writing and address common writing errors. Participants will learn how to update their Business English and learn how to respond to negative feedback, complaints and write effective letters of enquiry using the right tone and style. By the end of this programme, participants will be able to: - Write concisely and with impact - Remove redundancies in their writing - Modernise their writing - Tailor their messages to their specific audience - Capture their reader's attention upfront - Write appropriate responses to complaints and negative feedback - Use the right tone and style when writing Programme Outline: - Basic Elements in Business Writing - Emailing Techniques - Effective Planning - Responding to Emails and Letters __________________________________________________ Registration fee: RM900.00 each (Includes documentation, refreshments and lunch) For more information or to receive a brochure, please contact Ms Kuan Yee Lin at (603) 7803 2514 or kuanyee...@fortressintelligence.com.sg We look forward to your participation at these workshops. -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: http://lists.debian.org/20111010025948.7602813a5...@liszt.debian.org
