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How well are you managing your clients' great expectations? Nowadays, trust, empathy and good communication are all key to keeping clients satisfied. In an increasingly competitive landscape, it's easy to focus on cutting budgets and non-fee earning activities when in truth, what we should be doing is recognising the basic need to look after our clients so they wont choose to go elsewhere. The question is, how do you find the time to manage your clients' expectations, whilst still running your business and remaining competitive? The Solicitors Outsourcing Association provides a range of high-quality specialist outsourcing services. Armed with a wealth of industry experience, they recommend the following considerations in terms of improving client service: Reviewing your current standards of service delivery: do improved levels of service need to be established? Regulating performance measurement: would it be more efficient to outsource all file auditing to a specialist third-party? Adopting Client Perception Testing: how can you exceed clients' expectations and improve your service levels? Outsourcing non-core activities: the solution to freeing up management time to focus on client relationships, reducing expenditure and creating a more flexible business model? Download our free guide Improving Client Service If you would like to know more about managing your clients' great expectations, please refer to our guide, 'Improving Client Service' written by Professor Martin Read. Click here to download our free guide. If you are interested in our services and would like to talk to someone at the Solicitors Outsourcing Association about how outsourcing can benefit your business, please call us on 0800 021 7282. There's never been a better time to think differently. Call 0800 021 7282 | E-mail contac...@thesoa.co.uk | Visit www.thesoa.co.uk Services include; Dictation Cloud hosting and on premise IT support services File reviews and regulatory compliance audits HR and employment law services Legal cost management Voice and data IT services Accounting and bookkeeping services You are currently signed up to the SOA newsletter. To unsubscribe and discontinue mailings, please send a blank email with the subject "unsubscribe" to unsubscr...@thesoanewswire.co.uk
