>> But you do understand that desktop users _don't_ want to learn about
>> their OS, correct?
>
> Recently I was trying to show my 15 year old granddaughter, who runs Open SuSU
> 11 on her laptop, how to do some small admin job.  She said that she didn't
> want to know.  When I queried this, she said:
>
> "When I am at school, the IT department does it for me.  When I am at home
> here, you do it for me.  When I am in Japan, Daddy does it for me.  Why do I
> need to know how to do it?"
>

That is the kind of user who can learn! If the small admin job had
been "diagnose kernel crashes" and her answer would have been "I am a
brain surgeon, not a computer scientist. I fix the brain, you fix the
computer. Today is the one day off that I have to spend with my family
and I don't want to spend it with the computer instead." then her
reluctance would have been valid.

-- 
Dotan Cohen

http://bido.com
http://what-is-what.com


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