Thank you for contacting Veterinary Services. We generally respond to emails within 72 hours of receipt. If this is an urgent matter, please read below for links to information on our website that should be able to assist you more quickly. At this time, we do not have a central telephone number for customer service.
We cannot provide medical diagnosis or treatment information. We recommend that you contact a local Veterinarian for assistance with health issues and West Nile Virus inoculation questions. Pet Travel How to take a pet to a foreign country: http://www.aphis.usda.gov/vs/ncie/exp-pets.html How to bring a pet into the US: http://www.aphis.usda.gov/vs/ncie/pet-info.html We do not have any regulations or restrictions on the importation of fish, reptiles, lions, tigers, bears, foxes, monkeys, endangered species, guinea pigs, hamsters, gerbils, mice, rats, chinchillas, squirrels, mongoose, chipmunks, ferrets, or other rodents provided they have not been inoculated with any pathogens for scientific purposes. If the latter is the case, they require an import permit and can only be released to an approved laboratory. The CDC has responsibilities pertaining to the importation of primates. Please visit their website at: http://www.cdc.gov/ncidod/dq/animal.htm. The U.S. Department of the Interior, Law Enforcement Division, Fish and Wildlife Services, has responsibility pertaining to the importation of reptiles, fish, and endangered species. Please visit their website at: http://permits.fws.gov/ and http://www.le.fws.gov/. Import and Export of Animals, Animal Products, Controlled Material, Organisms or Vectors Please visit the National Center for Import and Export's site: http://www.aphis.usda.gov/vs/ncie/ NCIE telephone and fax information: http://www.aphis.usda.gov/vs/ncie/contacts.html Shipment on Hold - provide the following information: * Air Way Bill number or Bill of Lading number (with the container numbers and vessel name) * description of the material placed on hold * country of origin * port of entry. * Fax this information to: (301) 734-8226 * compliance fee of $68.00 may need to be paid (you will be informed when contacted) Locate a Veterinary Services Area Office at: http://www.aphis.usda.gov/vs/area_offices.htm * they can answer questions about animal export and associated permits * assist you in locating an APHIS Accredited Veterinarian in your state * respond to animal health investigation questions -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
