On Tue, Sep 25, 2007 at 12:36:11PM -0500, Mike McCarty wrote: > Mike Bird wrote: >> On Tuesday 25 September 2007 09:55, Mike McCarty wrote: >> (big snip) >>> Anyway, that's it, FWIW. >> Long message wth no specifics. No way to help you. > > I wasn't asking for help. I'm telling you that due to > perceived lack of help, a user is leaving (or at least > it seems to me that she will). > > At the time the problems were first reported, details were provided.
Not every problem is solveable in debian, and if there are things your gf needs that debian can't do, then she should use something that can do those things. That said, I find it hard to believe that there is much that can be done with Windows that can't be done with debian. But I know there can be showstoppers for people and sometimes they can be really simple things that make the experience intolerable and force a change to some other OS. that's all fine. But, not every problem that is solveable in debian is solveable by the particular group of people who happen to read this list at any particular time. IOW, its just possible (and in fact likely) that the posts you've made about particular problems happened to hit at a time when the folks who could solve it weren't looking. Surely this can be frustrating. I appreciate that you are attempting to communicate a general problem in support responsiveness. I assume you are doing this as a heads-up call for us that we are missing opportunities and that you hope we can improve (something I'm sure we can do and probably need to do). But, if you really want us to do better, give us the opportunity to solve these problems again. (I'm guessing one of them is the multiple-print-queue issue which I'm sitting down to work on right now.) Of course, if you're "done" and had enough, I understand too. I feel its a little unfair to tell us we've messed up and probably lost a user and then not give us that last opportunity to make it right. respectfully A
signature.asc
Description: Digital signature
