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On Thu, Mar 29, 2007 at 10:31:07PM -0500, John Hasler wrote:
> Kevin Mark writes:
> > the cost of dell (or other products) includes window support and payments
> > from Microsoft and other software makers. This is almost the 'profit' to
> > dell. With an o/s less computer, they would not get this 'profit'...
> 
> You are not making sense.  Rest assured that there is a _large_ flow of
> money from Dell to Microsoft.
What comprises this money?
> 
> > Unless they said that you would not get any support and you'd have to pay
> > for it from a 3rd party.
> 
> The sensible way to handle hardware support independent of any installed
> software would be to ship each pc with a bootable CD with custom Dell test
> software.  Linux would make a convenient base for such a CD.
This is something I have mentioned in other places: bios updates,
hardware testing and other issues. You need a linux-based or similar
test cd so that if have a hardware issue or need a bios update that the
tech support folks stop saying 'but you need to use windows for us to
diagnose the problem before we can authorizes this' or similar.
- -K
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