On Sat, Nov 25, 2006 at 09:22:51AM -0500, Roberto C. Sanchez wrote: > On Sat, Nov 25, 2006 at 07:13:34AM -0600, Hugo Vanwoerkom wrote: > > > > That would get one response from where I am: we don't support that OS. > > > > Yes. I too have had to deal with that. Whenever that issue comes up, I > usually just tell them I am running Windows 98, which is the last > version of Windows with which I am resonably familiar. The first level > tech support usually doesn't care since they have a script. The key is > to get a phone number for the level 3 or higher tech support. With my > two previous ISPs this took about two or three hours of dealing with > level 1 and level 2 support. Usually, what they will do is put you on > hold and go and talk to the next tier themselves. If you persist, they > will pass you on and when they pass you on, you can generally ask the > person for their direct number.
That's the main thing I looked for when I sought an ISP -- I call their tech support and find out if they choke when I mention I run Linux and ask them what drivers or kernel modules I need to use their cable modem. If they don't choke and talk to me in like language I know they're OK. I settled on dsl.ca as my ISP. Every time they are taken over ny a bigger organisation I get to worry for a while. Currently, I believe they're called magma.ca, and seem to be aprt of primus. -- hendrik -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
