On Sat, Mar 18, 2006 at 12:13:44AM -0500, kamaraju kusumanchi wrote: > I might be acting a bit paranoid here but I am starting to feel that > users are getting confused between multiple forms of support available - > forums.debian.net and other mailing lists such as debian-user for example. > [...] > This could be a real problem in the long run if the procedure is > adopted by many. For example, a user searching the archives in > forums.debian.net might not find the answer even though the question > has already been address to... > > What do you think?
I don't think it's a real problem. #debian and [EMAIL PROTECTED] are separate too, and dozens if not hundreds of LUG-lists are also all separate from [EMAIL PROTECTED] On both forums.d.n and lists.d.o, people are requested to use google first, and google indexes both the forums and the list archives. On forums.debian.net, people should be redirected to [EMAIL PROTECTED] when they don't get an answer there, because debian-user has more 'powerusers' than forums.debian.net. The audiences of both support resources are reasonably separate, because people tend to either swear by forums, or by mailinglists, and not both. For the vast majority of questions, that doesn't matter, because on both there are plenty of people able answer the those most common type of questions. This is about support questions, not about development -- which doesn't take place at forums.debian.net. > If possible, please integrate mailing lists and forums and just keep one > of them so that users for sure will know where to post their questions. > I agree that both have some advantages over the other. But having just a > single place to post question is much much easier than 'deciding where > to post' or 'posting in multiple places'. I don't think it'd be a good idea to inflict forum posts automatically to the debian-user mailinglist, if only because of the real different way of asking questions. Brevity (and lack of information, at times) of forums questions is somewhere in between #debian IRC and [EMAIL PROTECTED], for starters. But also technically, there's a lot of issues. People should post at the place where they feel most comfortable with. --Jeroen forums.debian.net admin -- Jeroen van Wolffelaar [EMAIL PROTECTED] (also for Jabber & MSN; ICQ: 33944357) http://Jeroen.A-Eskwadraat.nl -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
