On Mon, 2002-06-17 at 05:19, Andrew Fowler wrote: > On Mon, 2002-06-17 at 11:27, ben wrote: > > On Monday 17 June 2002 12:27 am, Andrew Fowler wrote: > > > On Mon, 2002-06-17 at 02:22, Jeronimo Pellegrini wrote: [snip] > No intention of retracting it. But I will expand: The above was in > no-way meant to be a measure or comparison of quality, speed etc. > between contractual support and enthusiasts' mailing lists. I'd > personally rather go with mailing lists any day BUT the one who's head > is for the chop when things go wrong is often not (only) the admin, but > the IT boss, and in my experience, they'd all rather have the safety net > below them in the form of a support contract from a nice big company > that even the board of managers have heard of (e.g. RH) !
You are right. However, it's been my experience that, except for a shining few really good ones, most "help desks" are mediocre at best. So that "safety net" usually is an expensive illusion. -- +-------------------------------------------------------------+ | Ron Johnson, Jr. Home: [EMAIL PROTECTED] | | Jefferson, LA USA http://ronandheather.dhs.org:81 | | | | "Object-oriented programming is an exceptionally bad idea | | which could only have originated in California." | | --Edsger Dijkstra | +-------------------------------------------------------------+ -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
