Dear 321 Studios
Customer:
This is an automated response to
your e-mail; please do not respond to this e-mail. With the great influx of
customers and our continued exciting growth we compiled a list of frequently
asked questions (FAQ’s) about rebates in hopes that we can immediately address
your problem below, so that you do not have to wait for a response from
us.
Q. What is the status of my
rebate?
A. You can check the status of your
rebate in real time at http://rebates.321studios.com
Q. The rebate system states that my
check has been sent and I still have yet to received it, what do I
do?
A. Please be patient, with the volume
of rebates that are sent out you should receive it via US Mail. If for some
reason you have not received your check after 5 weeks of when it was sent please
e-mail us at [EMAIL PROTECTED].
Q. The rebate form states that I must
submit all three UPC’s from my purchase. However, I downloaded the product from
your website (or the box I purchased it with only came with two). Do I still
qualify, and how do I submit the form?
A. We are aware that many of our
rebate forms list 3 UPC’s as a requirement to qualify for a rebate. However, our
internal systems are intelligent and able to determine if you purchased the
product from us via download or thru a retailer. Just be sure to include a copy
of your receipt or invoice from the transaction and include all the UPC’s, if
applicable, that came with your purchase.
Q. Where do I get my rebate
form?
A. Rebate forms are available at your
local retailer where you purchased the product. If you purchased the product
directly from 321 Studios website, the forms are on the web. Please go to http://www.dvdxcopy.com/ and login using the
customer access functionality of our site.
You
Q. I looked on the rebate website and
it shows that my rebate is not yet received or processed, however I did send it
in, and have a copy of my paperwork.
A. We process hundreds of rebates
daily and strive to be no more than 2 weeks out in processing. If you sent in
your rebate more than a month ago, have not heard from us, and are unable to view the status on the
web, please e-mail us at [EMAIL PROTECTED].
Q. Why was I
rejected?
A. 321 Studios rebate rules and
regulations are stated on the bottom of each rebate form, and if you purchased
your product from a retailer, many of them also include our policy on their
rebate receipt. Please go to http://rebates.321studios.com to view
your rejection reason.
Q. Can I just fax my
rebate?
A. Unfortunately, we do not accept any
faxed rebates. Our policy clearly states that the rebate and all original UPC’s,
if applicable, must be mailed.
Q. My question(s) were not answered
here, how do I contact you?
A. We look forward to helping you with any question you may have that was not addressed here. Please e-mail us with as much detail, including copies of UPC’s and receipts / invoices as possible to [EMAIL PROTECTED].
Q. I can not activate my product in the allotted time, how can I still get my rebate?
A. We understand that you may give the product as a gift, or for some reason are unable to activate the product within the given time frame. You will NOT be rejected for not activating the product.
