Luis Arocha -data- <[EMAIL PROTECTED]> wrote: > As I stated this is only a draft and I have more questions than answers: > - Must this emails saved in the BTS?
I think that would be a good idea to send the message through the [EMAIL PROTECTED] alias, so that both the BTS and the original submitter gets a copy of the message. Leaving a copy in the BTS is a good idea because then other people will have an idea about when the submitter had been contacted to verify the bug. > - Must this emails be cc-ed to maintainers? Well, I don't think that would be a good idea. > - What to do when a submitter say bug is still open but don't give any > other info? Then the bug remains open. Unless you want to fix the bugs yourself, there is really no point in asking for more information. -- Chuan-kai Lin
