On Tue, 2017-03-21 at 16:30 +0800, Paul Wise wrote: > > For specific (package) questions, assign to Individuals/Teams just like bug > > reports. > > These should go to one of our support channels, package maintainers > are for maintaining software/packages rather than answering questions. > > https://www.debian.org/support > > > Essentially, a Question Tracking System, similar to BTS. Launchpad has a > > nice > > "Ask Questions" feature. > > We already have ask.debian.net for that.
In my humble opinion, this is the problem. Today, we have too many options: * Mailing List * Web Forum * Stackoverflow style ask.debian.net * And many more, that I stopped worrying about. Of these, I'm guessing many of us just don't follow debian-user, given its volume (and noise). When a user asks for a question, most usually end up on a web forum. Developers mostly prefer monitoring hand-picked mailing lists only. That's where the disconnect is, in my opinion. What we need is to relate these interfaces to one another. A couple years ago, with Drupal (6), I built a similar setup for my ex-employer, where in users could post messages through web forum (or mailing list). The topic gets a forum id, as well as is converted into an email and sent to a mailing list. For Debian, something similar would be nice. A user could ask a question, on say, multipath-tools, on the web forum. The same goes to debian-questions@l.d.o as well as to the multipath-tools maintainer (similar to like bug reports). This way, the maintainer could answer, and so could other people subscribed to the debian-questions mailing list. PS: I hope to not have hijacked your thread. Your ask, in this email thread, is different than what I've been wanting to see for Debian. -- Given the large number of mailing lists I follow, I request you to CC me in replies for quicker response
signature.asc
Description: This is a digitally signed message part
