Hi, I can't get my printer to work and the support at PureOS can't help me. Maybe you know a solution. hp-check attached. Thank you! Regards, Florian
hp-check[7599]: info: : hp-check[7599]: info: :[01mHP Linux Imaging and Printing System (ver. 3.21.2)[0m hp-check[7599]: info: :[01mDependency/Version Check Utility ver. 15.1[0m hp-check[7599]: info: : hp-check[7599]: info: :Copyright (c) 2001-18 HP Development Company, LP hp-check[7599]: info: :This software comes with ABSOLUTELY NO WARRANTY. hp-check[7599]: info: :This is free software, and you are welcome to distribute it hp-check[7599]: info: :under certain conditions. See COPYING file for more details. hp-check[7599]: info: : hp-check[7599]: info: :[01mNote: hp-check can be run in three modes:[0m hp-check[7599]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. hp-check[7599]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to hp-check[7599]: info: :successfully run. hp-check[7599]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). hp-check[7599]: info: : hp-check[7599]: info: :Check types: hp-check[7599]: info: :a. EXTERNALDEP - External Dependencies hp-check[7599]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time) hp-check[7599]: info: :c. COMPILEDEP - Compile time Dependencies hp-check[7599]: info: :d. [All are run-time checks] hp-check[7599]: info: :PYEXT SCANCONF QUEUES PERMISSION hp-check[7599]: info: : hp-check[7599]: info: :Status Types: hp-check[7599]: info: : OK hp-check[7599]: info: : MISSING - Missing Dependency or Permission or Plug-in hp-check[7599]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version hp-check[7599]: info: : warning: pureos distro is not found in AUTH_TYPES warning: [01munknown-10.0 version is not supported. Using unknown-0 versions dependencies to verify and install...[0m hp-check[7599]: info: : hp-check[7599]: info: :--------------- hp-check[7599]: info: :| SYSTEM INFO | hp-check[7599]: info: :--------------- hp-check[7599]: info: : hp-check[7599]: info: : Kernel: 5.10.0-9-amd64 #1 SMP Debian 5.10.70-1 (2021-09-30) GNU/Linux Host: fdohrmann-librem15v3 Proc: 5.10.0-9-amd64 #1 SMP Debian 5.10.70-1 (2021-09-30) GNU/Linux Distribution: unknown 10.0 hp-check[7599]: info: : Bitness: 64 bit
hp-check[7599]: info: : hp-check[7599]: info: :----------------------- hp-check[7599]: info: :| HPLIP CONFIGURATION | hp-check[7599]: info: :----------------------- hp-check[7599]: info: : hp-check[7599]: info: :HPLIP-Version: HPLIP 3.21.2 hp-check[7599]: info: :HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for unknown distro 10.0 version hp-check[7599]: info: : hp-check[7599]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m hp-check[7599]: info: :# hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.21.2 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip html=/usr/share/doc/hplip-doc icon=no cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=yes foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.21.2 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=yes lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no class-driver=no hp-check[7599]: info: : hp-check[7599]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m hp-check[7599]: info: :Plugins are not installed. Could not access file: No such file or directory hp-check[7599]: info: : hp-check[7599]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m hp-check[7599]: info: :[installation] date_time = 10/26/21 16:23:46 version = 3.21.2 hp-check[7599]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> hp-check[7599]: info: : hp-check[7599]: info: :------------------------- hp-check[7599]: info: :| External Dependencies | hp-check[7599]: info: :------------------------- hp-check[7599]: info: : hp-check[7599]: info: :[31;01m error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'[0m hp-check[7599]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.53.3 OK - hp-check[7599]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - hp-check[7599]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.31 OK - hp-check[7599]: info: : dbus DBus - Message bus system REQUIRED - 1.12.20 OK - hp-check[7599]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - hp-check[7599]: info: : network network -wget OPTIONAL - 1.21 OK - hp-check[7599]: info: : avahi-utils avahi-utils OPTIONAL - 0.8 OK - hp-check[7599]: info: : hp-check[7599]: info: :------------------------ hp-check[7599]: info: :| General Dependencies | hp-check[7599]: info: :------------------------ hp-check[7599]: info: : hp-check[7599]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK - hp-check[7599]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK - hp-check[7599]: info: : cups-image CUPS image - CUPS image development files REQUIRED - - OK - hp-check[7599]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK - hp-check[7599]: info: : libusb libusb - USB library REQUIRED - 1.0 OK - hp-check[7599]: info: : sane SANE - Scanning library REQUIRED - - OK - hp-check[7599]: info: : sane-devel SANE - Scanning library development files REQUIRED - - OK - hp-check[7599]: info: :[31;01m error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'[0m hp-check[7599]: info: :[31;01m error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'[0m hp-check[7599]: info: :[31;01m error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'[0m hp-check[7599]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.9.2 OK - hp-check[7599]: info: :[31;01m error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'[0m hp-check[7599]: info: :[31;01m error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'[0m hp-check[7599]: info: :[31;01m error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'[0m hp-check[7599]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK - hp-check[7599]: info: : python3-xml Python XML libraries REQUIRED - 2.2.10 OK - hp-check[7599]: info: : python3-devel Python devel - Python development files REQUIRED 2.2 3.9.2 OK - hp-check[7599]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.1.2 OK - hp-check[7599]: info: : python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.59 OK - hp-check[7599]: info: : hp-check[7599]: info: :-------------- hp-check[7599]: info: :| COMPILEDEP | hp-check[7599]: info: :-------------- hp-check[7599]: info: : hp-check[7599]: info: :[31;01m error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'[0m hp-check[7599]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 10.2.1 OK - hp-check[7599]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK - hp-check[7599]: info: : hp-check[7599]: info: :--------------------- hp-check[7599]: info: :| Python Extentions | hp-check[7599]: info: :--------------------- hp-check[7599]: info: : hp-check[7599]: info: : cupsext CUPS-Extension REQUIRED - 3.21.2 OK - hp-check[7599]: info: : hpmudext IO-Extension REQUIRED - 3.21.2 OK - hp-check[7599]: info: : hp-check[7599]: info: :---------------------- hp-check[7599]: info: :| Scan Configuration | hp-check[7599]: info: :---------------------- hp-check[7599]: info: : hp-check[7599]: info: :'/etc/sane.d/dll.d/hpaio' not found. hp-check[7599]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.21.2 OK 'hpaio found in /etc/sane.d/dll.conf' hp-check[7599]: info: : scanext Scan-SANE-Extension REQUIRED - 3.21.2 OK - hp-check[7599]: info: : hp-check[7599]: info: :------------------------------ hp-check[7599]: info: :| DISCOVERED SCANNER DEVICES | hp-check[7599]: info: :------------------------------ hp-check[7599]: info: : hp-check[7599]: info: :device `escl:http://127.0.0.1:60000' is a HP OfficeJet Pro 6970 (USB) flatbed scanner device `hpaio:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090' is a Hewlett-Packard OfficeJet_Pro_6970 all-in-one hp-check[7599]: info: : hp-check[7599]: info: :-------------------------- hp-check[7599]: info: :| DISCOVERED USB DEVICES | hp-check[7599]: info: :-------------------------- hp-check[7599]: info: : hp-check[7599]: info: : Device URI Model hp-check[7599]: info: : -------------------------------------------- ----------------------------------------- hp-check[7599]: info: : hp:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090 HP OfficeJet Pro 6970 hp-check[7599]: info: : hp-check[7599]: info: :--------------------------------- hp-check[7599]: info: :| INSTALLED CUPS PRINTER QUEUES | hp-check[7599]: info: :--------------------------------- hp-check[7599]: info: : hp-check[7599]: info: : hp-check[7599]: info: :[01mHP_OfficeJet_Pro_6970[0m hp-check[7599]: info: :[01m---------------------[0m hp-check[7599]: info: :Type: Printer hp-check[7599]: info: :Device URI: hp:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090 hp-check[7599]: info: :PPD: /etc/cups/ppd/HP_OfficeJet_Pro_6970.ppd warning: Failed to read /etc/cups/ppd/HP_OfficeJet_Pro_6970.ppd ppd file hp-check[7599]: info: :PPD Description: hp-check[7599]: info: :Printer status: Drucker HP_OfficeJet_Pro_6970 ist im Leerlauf. Aktiviert seit Di 26 Okt 2021 16:17:28 CEST error: Device not found error: Communication status: Failed hp-check[7599]: info: : hp-check[7599]: info: :[01mOfficeJet-Pro-6970[0m hp-check[7599]: info: :[01m------------------[0m hp-check[7599]: info: :Type: Printer hp-check[7599]: info: :Device URI: hp:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090 hp-check[7599]: info: :PPD: /etc/cups/ppd/OfficeJet-Pro-6970.ppd warning: Failed to read /etc/cups/ppd/OfficeJet-Pro-6970.ppd ppd file hp-check[7599]: info: :PPD Description: hp-check[7599]: info: :Printer status: Drucker OfficeJet-Pro-6970 ist im Leerlauf. Aktiviert seit Di 26 Okt 2021 16:10:22 CEST error: Device not found error: Communication status: Failed hp-check[7599]: info: : hp-check[7599]: info: : hp-check[7599]: info: :-------------- hp-check[7599]: info: :| PERMISSION | hp-check[7599]: info: :-------------- hp-check[7599]: info: : hp-check[7599]: info: :USB HP_OfficeJet_Pro_6970 Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- rw- r--' hp-check[7599]: info: : hp-check[7599]: info: :----------- hp-check[7599]: info: :| SUMMARY | hp-check[7599]: info: :----------- hp-check[7599]: info: : hp-check[7599]: info: :[01mMissing Required Dependencies[0m hp-check[7599]: info: :[01m-----------------------------[0m hp-check[7599]: info: :None hp-check[7599]: info: : hp-check[7599]: info: :[01mMissing Optional Dependencies[0m hp-check[7599]: info: :[01m-----------------------------[0m hp-check[7599]: info: :None hp-check[7599]: info: : hp-check[7599]: info: :Total Errors: 10 hp-check[7599]: info: :Total Warnings: 0 hp-check[7599]: info: : hp-check[7599]: info: : hp-check[7599]: info: :Done.
