This is possibly a "non-free" firmware problem. I suggest you try with one of the "unofficial" "non-free" live images or installer images.
https://cdimage.debian.org/cdimage/unofficial/non-free/cd-including-firmware/ On Mon, 2020-03-16 at 09:25 -0400, Mike Haag wrote: > Package: debian-live > Severity: important > > I first updated the BIOS using the supplied Windows 10, then replaced the > supplied 128GB SSD with a new 500GB SSD. > > Verified the iso file with SHA512, and tried running as both DVD and USB thumb > drive: > > Grub starts as expected. > > 1. Attempted to start the live desktop environment from the first Grub menu > item, "Debian GNU/Linux Live (kernel 4.19.0-8-amd64)". > 2. Multiple status messages are displayed. Then, a Debian splash screen is > briefly displayed, followed immediately by a blank screen with a blinking > cursor, and the system freezes. > 3. Ctrl-Alt-Del will reboot the laptop into the Grub menu. > > The graphical installer (third Grub menu item) runs, and appears to complete > successfully. But, the installed system exhibits the same problem: Multiple > startup messages, and the system freezes before the desktop environment > starts, > just displaying a blank screen and blinking cursor. > > For what it's worth, I also tried several other Debian-based and RPM > distributions. Could only get a working system with the RPMs: > > 1. Debian: The following produce the same results as above. > > debian-live-10.3.0-amd64-gnome+nonfree.iso > debian-live-testing-amd64-gnome.iso > debian-10.3.0-amd64-netinst.iso > > 2. Ubuntu 19.10 and LinuxMint 19.3: The live distributions work as > expected. Installed systems begin to boot but then both fail with > unspecified watchdog soft lock errors before their respective desktop > environments start. > > 3. Fedora 31: Live runs as expected. Installed system boots and runs as > expected. > > 4. OpenSUSE Leap 15.1: Live runs as expected. Installed system boots and runs > as expected. > > The only recommendation I could find using the Acer user forum and other > internet searches, was to try editing the Grub menu line to "nomodeset", but > that doesn't work. There was also some theorizing that the kernel needed to be > updated to 5.0, but openSUSE 15.1 is kernel 4.12, and that is working. > > Looking for advice and suggestions: I do not know how to proceed with further > trouble-shooting. > > Thanks, Mike > > > > -- System Information: > Debian Release: 10.3 > APT prefers stable-updates > APT policy: (500, 'stable-updates'), (500, 'stable') > Architecture: amd64 (x86_64) > > Kernel: Linux 4.19.0-8-amd64 (SMP w/4 CPU cores) > Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), > LANGUAGE=en_US.UTF-8 (charmap=UTF-8) > Shell: /bin/sh linked to /usr/bin/dash > Init: systemd (via /run/systemd/system) > LSM: AppArmor: enabled >
