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***Please read this full auto-reply since it has answers to many common questions and links to online resource. PLEASE NOTE: IF YOUR QUESTION IS ANSWERED IN THE INCLUDED INFORMATION OR LINKS, YOU WILL NOT RECEIVE ANOTHER RESPONSE *** ########### To look up your serial number or redownload products that you have purchased, please visit: www.stardock.com/support ########### PLEASE VISIT http://www.stardock.com/support TO READ THE FAQS AND HELP RELATING TO OUR PRODUCTS. You can also find information at the following addresses: http://www.stardock.com/sales_faq.html (general sales questions) http://www.objectdesktop.net (Homepage of Object Desktop) http://www.windowblinds.net (Homepage of WindowBlinds) http://www.drengin.net (Homepage of Drengin Network) http://www.stardock.com (Stardock Corporation) Also, please visit: news://news.stardock.com and visit the appropriate news group ================================================================= If you have billing questions or comments/concerns regarding your account please contact our sales department at: [EMAIL PROTECTED] ================================================================= If you have installed an Object Desktop or Shareware program that has become corrupt and will not uninstall, Please use the utility located at (this will take you directly to the download): http://www.stardock.com/files/odnt_zapper.exe ================================================================= If you are having a Galactic Civilizations Metaverse issue, please go to: http://www.galciv.com/metaverse_rules.htm ================================================================= If you have questions about Galactic Civilizations game play, please join the Forum at: http://www.galciv.com ================================================================= If you need to change your nick, cross reference your accounts, or change your Stardock.net account information, please use the "edit account" area at: http://www.wincustomize.com ================================================================= OBJECTDOCK and BOOTSKIN are unsupported at this time. Please read the respective page for more information. ================================================================= Please note that your Stardock.net password is NOT the same as the password you used on the store for ordering. You still need to create a Stardock.net account even if you ordered directly from us online. ================================================================= Most corrupted installs or other "non-functioning" programs can be fixed by uninstalling, rebooting, then reinstalling the program. ================================================================= If you have used the above information *and have not received a reply to your original email within two business days*, please resend the *original email from you* with the subject of: NOT RESOLVED Include the following information if not contained in your original email: 1) Your subscription/serial number 2) Your hardware configuration (video card and CPU are the most important ones) 3) What version of Windows you are running 4) A complete detailed report of the issue including any errors that you received, the version of the product you are running, what steps you have taken to try and resolve the problem, and how the problem can be replicated. Thank you, Stardock Support 734-762-0687 =================================================== Stardock Support 17292 Farmington Rd Livonia, MI 48152 United States Phone: (734) - 762 - 0687 FAX (734) - 762 - 0690 For best results, use Stardock's news server: news://news.stardock.com and visit the appropriate news group. http://www.stardock.com -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
