Bill writes:

> It could be that one of the two internal batteries has gone bad.

Hi Bill,

   Thank you for your reply.

   I am aware of one internal battery which I suppose is the CMOS
battery. It is housed in a convenient location for replacement (right
under the keyboard near the hard disk drive) - it is a green battery
that looks like a AA battery and says NI-MH and 4K3 on it.

   But I am unaware of any other internal battery. Do you know where
it may be located and what it may look like?

   Sincerely,
   Elizabeth


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