- Infostrada offered him ADSL connection, he has been waiting 6 weeks
and has not received any router or password or anything

Try to call the custom care and ask for updates, or go to a infostrada store. Anyway you should check the status here

http://www.infostrada.it/it/statoattivazionelinea/index.phtml

I don't know if there is a page/number/service for non-italian customers, sorry.

Are there any ISPs who offer a better service?  An ISP that employs DDs
and provides IPv6 service would be preferred.

You can try Telecom Italia, is the biggest ISP we have in Italy (it was the national telephone company), or vodafone italia.

If you have problem with ADSL you can use a dongle that use a sim like a smartphone

http://casa.vodafone.it/internet-key/
http://www.tim.it/internet/offerte-internet-per-chiavetta

they are expensive.

sorry for my English


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