=========================================================== This is an automatic response to the message you sent to [EMAIL PROTECTED] You will not receive this automatic response to mail sent to this address more often than once per day.
We receive a large volume of email every day, and in order to be able to provide the quickest responses we will address some of the more common questions here. If your question is not answered here or in the resources listed here, you can resend your message to: [EMAIL PROTECTED] to reach a support technician. Our support department is primarily responsible for supporting the products we sell and priority will be given to Micro Firmware customers. ============================================================ If you are looking for a BIOS upgrade: We have BIOS upgrades for the systems listed on our website: http://www.firmware.com/sales/bios/ http://www.firmware.com/support/bios/mfibios.htm All of these upgrades are for systems made by Gateway, Micron, or Packard Bell, or systems which use these Intel or Micronics motherboards. We sell these BIOS upgrades mainly to add support for larger hard drives and newer CPUs. For all other systems, our ATA PRO line of add-in cards add support for large hard drives. See: http://www.firmware.com/sales/atapro We do not have BIOS upgrades for any notebook systems. Motherboard or system manufacturers are normally the only source for BIOS updates. ============================================================ If you are needing support for the BIOS on your system or help with some other problem on your computer system: There are over a thousand different motherboards made by hundreds of manufacturers. Each has a unique BIOS normally created by the motherboard manufacturer using core code licensed from a company such as Phoenix, Award, or AMI. Phoenix or Micro Firmware have no information on any specific BIOSes. All support for BIOS issues is the responsibility of the system and/or motherboard manufacturer. ============================================================ If you are needing support for a larger hard drive: We offer a line of add-in cards with BIOS extensions on them to add BIOS support for larger drives. Our ATA PRO Flash card is $34.95 plus shipping and can be ordered from our sales department at 800-767-5465 or 405-321-8333 or [EMAIL PROTECTED] or directly from our website. This card adds support for hard drives up to 127 gigabytes. For more info on the ATA PRO cards, see our website: http://www.firmware.com/sales/atapro/ http://www.firmware.com/support/atapro/atapro.htm =========================================================== If you are needing info on how to access CMOS setup or you are needing a setup disk: The default setup keys for Phoenix ROM BIOS Plus would be CTL-ALT-ESC. The default setup keys for Phoenix A486 would be CTL-ALT-S. The default setup key for Phoenix 4.03, 4.04, 4.05, and 4.06 (4.0 Release 6.x) BIOSes is F2. These defaults could have been changed by the OEM to anything they wanted to use instead. Dell systems usually use CTL-ALT-ENTER. XT systems do not have a setup program. Any configurable options are set by DIP switches on the motherboard. Also, this board may require an external setup program to access CMOS setup. This would have been provided with the system and a replacement copy would be provided by the system manufacturer. This file has some info on locating setup programs for certain brands of PCs: http://www.firmware.com/support/bios/setupdsk.htm If this board needs an external setup program and you cannot locate the correct program for that system, we keep a generic Phoenix BIOS setup program on our website at: http://www.firmware.com/support/bios/setup.exe We provide no support on this program. It may not work on your system and it may possibly render the system unusable. If you get into trouble with this program, the solution may be to clear CMOS RAM. Some info on that can be found in this document: http://www.firmware.com/support/bios/cmosclr.htm ============================================================ If you are getting an error message concerning Phoenix Miser after installing or reformatting a hard drive on a notebook system with a Phoenix BIOS: We do not sell or support PHDISK. You would need to contact the notebook manufacturer for any help. For some additional info, see: http://www.phoenix.com/support/notebook.html#Q1.6 We have no BIOS upgrades for any notebook systems. We have no information on any notebook systems. We sell no products for any notebook systems. ============================================================ Many other topics are addressed in technical documents on our website at: http://www.firmware.com/support/ If you are a Micro Firmware customer and have a question or need some help with a product purchased from us, please email us at [EMAIL PROTECTED] or call us at 405-321-8333. If you are not a Micro Firmware customer, we may be able to answer some questions relating to Phoenix BIOSes. You can email us at [EMAIL PROTECTED] Thanks, Micro Firmware Technical Support rev 09/14/99 TLS ============================================================
