Hi Jason, I'm a Tech for a local ISP in central USA.
We really don't have an offical way to tell them it's not us. Usualy when someone starts getting us confused with AT&T, UUNET, Verio, or any other group like that, I will explain to them in as simple a way as I can how their internet is routed and how UUNET would affect them in getting what they want. Basically as long as I talk to the customer and explain where the problem is and how it affects my company as a whole as well as them, they accept it. I would probably refrain from putting anything on your home page. If you post something people tend not to read it or they think you are trying to shift blame of a problem(that's yours) away from yourself and onto someone else. Hope that helps you a little bit. Jeremiah -----Original Message----- From: Jason Lim [mailto:[EMAIL PROTECTED] Sent: Thursday, October 03, 2002 5:30 PM To: debian-isp@lists.debian.org Subject: UUNet down Hi all, Ugh... even though we're not in the USA, these UUnet problems still affect us, because we're getting so many calls from USA clients telling us OUR network is dead and dying, when in fact it is their own :-/ Are you getting the same kind of problems? We're reluctant to add this to our front page website, because we're concerned people will think it is OUR problem (even if we specifically state it is UUnet's). So how do you guys handle this kind of situation smoothly? Sincerely, Jason -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]