Craig Sanders wrote: > the problem is that outlook is broken. it's broken in many ways but > this specific problem is due to the fact that outlook locks up when > downloading "large" messages. it doesn't have to be an attachment, > if the message is too large, then outlook will hang. i don't recall > exactly what the definition of "large" is, but in my experience even > medium-length messages will trigger the bug.
Mmmh.. If it's inherently Outlook/Outlook Express, why do I have 3 or 4 customers who seem to spend their time sending and receiving ~5-7M video files by email? I've yet to find any one consistent "This WILL cause a problem" factor, although Outlook/OE are more likely to have trouble, and single large attachments or messages with several medium-large images attached are more likely to have trouble. The one exception I noted in my original reply was one particular message which even caused problems for the Novell IMS webmail client, caused Netscape 4.something to lock up when the message was opened- either via IMAP, or downloaded by POP3 and opened from a local folder, and even caused Pegasus Mail to behave a little oddly. That message happened to have been sent from a Hotmail account, but manual inspection showed absolutely NOTHING that should have caused this behaviour. > the only solution is to use a decent mail client. point customer at > mozilla thunderbird (IIRC there *IS* a windoze version) - nice GUI > mail client without outlook's stupid bugs and without outlook's > stupid security holes. and it's free. if they don't like > thunderbird there are many others to choose from, but the Golden Rule > is "Anything But Outlook!". Indeed. One minor advantage I've found to Outlook Express (please note, very definitely *NOT* Outlook!) is that it does a *very* tidy job of sending email messages as attachments- right-click the message, "Forward as attachment", and it creates a very well-formed MIME message suitable for extracting the original to feed back into a spam filter. The other advantage, from an ISP perspective, is that it's usually already there on a user's computer, and anything else requires hours and hours of download time, or a software CD for dialup users. :/ > alternatively, get used to occasionally having to manually delete > "large" messages from the mailboxes of people who use outlook. Or directing them to the webmail interface and letting them sort out their own mail. <g> -kgd -- Get your mouse off of there! You don't know where that email has been! -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
