On Fri, Oct 04, 2002 at 08:30:29AM +1000, Jason Lim wrote: > We're reluctant to add this to our front page website, because we're > concerned people will think it is OUR problem (even if we specifically > state it is UUnet's). > > So how do you guys handle this kind of situation smoothly?
Communicate truthfully with customers, simple as that. The decision to put something on a website (or other forms of notification) is evaluated in the context of whether or not it will lower customer call ins (and thus make our customers happier), -- Ted Deppner http://www.psyber.com/~ted/ -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
