Your message dated Sun, 7 Jan 2018 18:38:00 +0100 with message-id <20180107173800.f4jwgvy6md7f3...@betterave.cristau.org> and subject line Re: Bug#886346: general: USB 3.0 Disk Drive Not Recognized has caused the Debian Bug report #886346, regarding general: USB 3.0 Disk Drive Not Recognized to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact ow...@bugs.debian.org immediately.) -- 886346: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=886346 Debian Bug Tracking System Contact ow...@bugs.debian.org with problems
--- Begin Message ---Package: general Severity: important Dear Maintainer, I have a USB 3.0 Disk 2TB (WD Elements). When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a 3.0 USB Port the disk is not recognized and the dmesg not show anything. This is the exit of command "sudo lsusb": Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 003: ID 0c45:6713 Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub This is the exit of command "lsusb -v -d 1d6b:0003": Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 9 Hub bDeviceSubClass 0 Unused bDeviceProtocol 3 bMaxPacketSize0 9 idVendor 0x1d6b Linux Foundation idProduct 0x0003 3.0 root hub bcdDevice 4.09 iManufacturer 3 Linux 4.9.0-4-amd64 xhci-hcd iProduct 2 xHCI Host Controller iSerial 1 0000:00:14.0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 31 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 0mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 1 bInterfaceClass 9 Hub bInterfaceSubClass 0 Unused bInterfaceProtocol 0 Full speed (or root) hub iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0004 1x 4 bytes bInterval 12 bMaxBurst 0 Hub Descriptor: bLength 12 bDescriptorType 42 nNbrPorts 8 wHubCharacteristic 0x000a No power switching (usb 1.0) Per-port overcurrent protection bPwrOn2PwrGood 10 * 2 milli seconds bHubContrCurrent 0 milli Ampere bHubDecLat 0.0 micro seconds wHubDelay 0 nano seconds DeviceRemovable 0x00 0x00 Hub Port Status: Port 1: 0000.02a0 5Gbps power Rx.Detect Port 2: 0000.02a0 5Gbps power Rx.Detect Port 3: 0000.02a0 5Gbps power Rx.Detect Port 4: 0000.02a0 5Gbps power Rx.Detect Port 5: 0000.02a0 5Gbps power Rx.Detect Port 6: 0000.02a0 5Gbps power Rx.Detect Port 7: 0000.02a0 5Gbps power Rx.Detect Port 8: 0000.02a0 5Gbps power Rx.Detect Binary Object Store Descriptor: bLength 5 bDescriptorType 15 wTotalLength 15 bNumDeviceCaps 1 SuperSpeed USB Device Capability: bLength 10 bDescriptorType 16 bDevCapabilityType 3 bmAttributes 0x02 Latency Tolerance Messages (LTM) Supported wSpeedsSupported 0x0008 Device can operate at SuperSpeed (5Gbps) bFunctionalitySupport 3 Lowest fully-functional device speed is SuperSpeed (5Gbps) bU1DevExitLat 10 micro seconds bU2DevExitLat 512 micro seconds Device Status: 0x0001 Self Powered -- System Information: Debian Release: 9.3 APT prefers stable-updates APT policy: (500, 'stable-updates'), (500, 'stable') Architecture: amd64 (x86_64) Kernel: Linux 4.9.0-4-amd64 (SMP w/8 CPU cores) Locale: LANG=es_ES.UTF-8, LC_CTYPE=es_ES.UTF-8 (charmap=UTF-8), LANGUAGE= (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Init: systemd (via /run/systemd/system)
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--- Begin Message ---On Thu, Jan 4, 2018 at 19:53:32 +0100, Pablo Molina wrote: > Package: general > Severity: important > > Dear Maintainer, > > I have a USB 3.0 Disk 2TB (WD Elements). > > When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a > 3.0 USB Port the disk is not recognized and the dmesg not show anything. > Please use one of the support forums listed at https://www.debian.org/support the bug tracking system and its "general" pseudo-package are not the right place for user support. Thanks, Julien
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