I think that it would be useful if we were to design a technical support database (something along the lines of GNATS but more user friendly) that created an online searchable database of issues that had been raised by users and the resolutions that had come out of it.
This would not only be more usable than the mailing list method but would go further towards eliminating the repeated handling of identical problems. Hopefully people would search the database and if they couldn't find anything relevant then they could add an entry to the database. It would also be interesting to build a language translation system that used similar methods. Package maintainers could submit application texts and messages to a database and Debianites could cooperatively translate them to other languages. All these applications should be web based. -- ___________________________________________________________________ Ean Schuessler As above Novare International Inc. so below --- Some or all of the above signature may be a joke -- TO UNSUBSCRIBE FROM THIS MAILING LIST: e-mail the word "unsubscribe" to [EMAIL PROTECTED] . Trouble? e-mail to [EMAIL PROTECTED] .
