Luca Filipozzi <lfili...@debian.org> writes: > ries is located at Brown University. Brown provides free hosting, > bandwidth and remote intelligent hands. They have provided exemplary > support but it doesn't include (nor should we have an expectation that > it includes) 4-hour response. > > ries is covered by a next business day post-warranty support agreement > with the vendor. > > There were two contributing factors to time between problem occurrence > and problem resolution: (1) back and forth with the vendor in an attempt > to diagnose the true fault (initial diagnosis was faulty DIMMs; > subsequent diagnosis was faulty mainboard) and (2) once diagnosed, > shipping delays (parts ordered morning of 30th, but arrived on 2nd).
The entire state of Rhode Island being underwater on March 30-31 due to some historic flooding probably had a little something to do with the shipping delays... -- Captain Logic is not steering this tugboat. -- To UNSUBSCRIBE, email to debian-devel-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: http://lists.debian.org/87zl1ffg4k....@bignachos.net
