Pierre Habouzit <[EMAIL PROTECTED]> writes: > cobaco (aka Bart Cornelis) wrote: > > people are more likely to help you fix a problem if they are > > directly affected by it (cause people tend to scratch their own > > itches). > > That's the theory. My experience for KDE bugs, is that something > like 60 to 75% of the bug submitters do not answer to more-info > requests, or precisions requests. It's true even if you answer in > the couple of weeks after the submission.
So, in your experience, 25% to 40% of bug submitters *do* answer more-info requests? That seems quite a good response rate to me. You present this in response to "people are more likely to help you fix a problem if they are directly affected by it". Are you suggesting that people who are *not* directly affected by a bug are 25% to 40% likely to answer a more-info request? > My opinion on this matter is that _users_ (to be opposed to > developers) don't really care, it's fire and forget reporting. Anecdotally, I'd agree that many bug submitters fit this profile. So we should increase the likelihood that people who *do* care can know that they are doing the right thing by submitting quality bug reports, even if the fix is a long time in coming. -- \ "[...] a Microsoft Certified System Engineer is to information | `\ technology as a McDonalds Certified Food Specialist is to the | _o__) culinary arts." -- Michael Bacarella | Ben Finney -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
