One thing for developers to do is to make sure that you respond NICELY to bug reports. I have reported bugs and have had responses from developers that were downright nasty about it...
While that doesn't bother me a whole lot, since I know what is going on (most of the time <g), it would be a very large reason for new users to not submit bug reports. Thomas Koenig <[EMAIL PROTECTED]> writes: > > How do we encourage users to submit more bug reports when something > goes wrong? > > I've encountered bugs which made me sure that a lot of people, > especially new users, must have stumbled across them, but didn't report > them. They probably just gave up (after all, people who normally use > Microsoft products don't expect that anybody cares for bugs). > > What can be done? I'd suggest putting the support addresses > (mailing list, web pages) prominently into the installation routines, > and possibly even into the MOTD. > > What else? > -- > Thomas Koenig, [EMAIL PROTECTED], [EMAIL PROTECTED] > The joy of engineering is to find a straight line on a double > logarithmic diagram. > > > -- > TO UNSUBSCRIBE FROM THIS MAILING LIST: e-mail the word "unsubscribe" to > [EMAIL PROTECTED] . > Trouble? e-mail to [EMAIL PROTECTED] . > > -- John Goerzen | Running Debian GNU/Linux (www.debian.org) Custom Programming | [EMAIL PROTECTED] | -- TO UNSUBSCRIBE FROM THIS MAILING LIST: e-mail the word "unsubscribe" to [EMAIL PROTECTED] . Trouble? e-mail to [EMAIL PROTECTED] .
