Greetings from Gay.com! Gay.com does not offer person-to-person tech support for free basic members. While we regret this inconvenience, we have supplied you with the following self-help resources. If you are a Gay.com paid premium customer who needs assistance, please click on "my billing" and select the "contact us" link. You may also call the toll-free number on your credit card statement.
Chat Troubleshooting Tips If you are a Windows PC user: Make sure that you have a recent version of Java. To view the version of Java on a Windows PC: Select "Tools," then "Sun Java Console." If the version listed is lower than 1.4.1_02, download Java at (www.java.com). Note: If you don't see the "Sun Java Console" listed under tools, you don't have the proper Java version installed. Go to www.java.com and upgrade Java. If you are using Windows XP: First try upgrading Java as explained above. If that does not work, try performing a system restore on XP. Instructions on how to do this are located on Microsoft's Web site: http://www.microsoft.com/windowsxp/pro/using/itpro/managing/restore.asp"; If you use a Personal Firewall: If you have installed a personal firewall, we suggest you disable it before entering chat. You can turn your firewall back on once you've entered chat. That way you can enjoy your firewall protection while still chatting. If you are a Macintosh user: Mac OS 10.2/Jaguar users need to download the latest version of Java (1.4.1) directly from Apple: http://www.apple.com/java and use Apple's Safari Web browser in order to chat. Additional tips for configuring your web browser are available here: http://www.gay.com/help/chat/browserinfo.html You can always find immediate answers to questions about Gay.com chat, personals, video chat, e-mail, your password and other subjects in our Help pages, linked at the bottom of any Gay.com page: http://www.gay.com/help/ For additional self-help tips, please visit our Gay.com FAQs and Suggestions message boards here: http://boards.gay.com/ If you would like to cancel your free basic membership, please go to "My Account" http://www.gay.com/members/update/ Click the "Cancel My Account" button at the bottom of the page. If you are a Woman who cannot enter the Women's chat area, please go here: http://www.gay.com/members/update/ Make sure you have selected the appropriate account settings. *Hint: check the "Gender" setting* Thanks for using Gay.com, Gay.com Customer Service
