On 11 December 2002, I ordered 3 Debian distributions (PPC, i386 and source) from the AllDebian.Com web site. It still has not come.
I have no e-mail from AllDebian.Com and can't lay hands on an order number. However, I received an e-mail from PayPal, where I paid $72.75, including shipping, which indicated that the money had been transferred to TuxCDs.Com, with transaction ID 6XA31522LY922331N. This transaction ID can't be used as an order number, so I can not get the TuxCDs.Com web site to tell me anything about my order. I wrote to [EMAIL PROTECTED] on 24 December 2002, asking about the order. I have received no reply to date. It is now 27 January 2003, so I have given them a month to respond. At this point, I guess I have to find a new vendor and start over, plus hassle with PayPal and American Express to revoke payment to TuxCDs. I hope PayPal will handle this gracefully, because if I have to tell American Express to revoke the transaction, PayPal will most likely close my account. Perhaps this is an isolated incident, or perhaps their failure to perform is a well-known if not well-advertised problem; here is one data point. Perhaps AllDebian.Com and TuxCDs.Com should be removed from the vendor list at http://www.debian.org/CD/vendors/ (I'd recommend it, based on my limited experience). I will be happy to furnish copies of my earlier e-mails (one in, one out) to anyone who wants to see them. I'd appreciate a pointer to a reliable supplier if anyone who reads this would care to venture one. I'm not really concerned with whether I get 3.0 or 3.0r1 which came out a week later; I'd rather have CDs than download this much stuff. -- Spencer -- * J. Spencer Love * Love Song Productions * voice: 1-508-478-5002 * * [EMAIL PROTECTED] * http://WWW.LoveSong.Com * free: 1-888-494-3455 * * 11 Wayne Road, Milford, MA 01757-3918, USA * fax: 1-508-634-9345 *
