Your message dated Thu, 05 Oct 2006 09:02:07 -0700
with message-id <[EMAIL PROTECTED]>
and subject line Bug#388231: fixed in otrs2 2.0.4p01-15
has caused the attached Bug report to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

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Debian bug tracking system administrator
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Package: otrs2
Severity: serious
Justification: 7.2

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hi there,

it was recently brought to my attention that the recommended method
for using dbconfig-common in a package's config and postrm scripts was not
policy compliant as hinted in the subject of this bugreport.  the problem
is that in both the config and the postrm you should test whether the
files/programs in question exist before sourcing/executing them.  more
information is in a link below.

NOTE that this is slightly different from the original posts about
mass-bug filing in which only the postrm was mentioned, but the
config file is too.  so, even if you've fixed your package after i
initially posted about this, you might want to take a second look
to make sure.

this mass bug-filing was announced 2006/08/19, though it seems
there's a problem with the list archives for debian-devel.  fortunately,
i cc'd the dbconfig list:

http://lists.alioth.debian.org/pipermail/dbconfig-common-devel/2006-August/000586.html

and information for how you can fix your package:

http://people.debian.org/~seanius/policy/dbconfig-common.html/ch-develguide.html#s-hooks

fortunately, the fix is pretty simple, though i apologize for
the inconvenience.  feel free to ask if you have any questions.


        sean

- -- System Information:
Debian Release: testing/unstable
  APT prefers unstable
  APT policy: (500, 'unstable')
Architecture: amd64 (x86_64)
Shell:  /bin/sh linked to /bin/bash
Kernel: Linux 2.6.16-2-amd64-k8
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)

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--- Begin Message ---
Source: otrs2
Source-Version: 2.0.4p01-15

We believe that the bug you reported is fixed in the latest version of
otrs2, which is due to be installed in the Debian FTP archive:

otrs2_2.0.4p01-15.diff.gz
  to pool/main/o/otrs2/otrs2_2.0.4p01-15.diff.gz
otrs2_2.0.4p01-15.dsc
  to pool/main/o/otrs2/otrs2_2.0.4p01-15.dsc
otrs2_2.0.4p01-15_all.deb
  to pool/main/o/otrs2/otrs2_2.0.4p01-15_all.deb



A summary of the changes between this version and the previous one is
attached.

Thank you for reporting the bug, which will now be closed.  If you
have further comments please address them to [EMAIL PROTECTED],
and the maintainer will reopen the bug report if appropriate.

Debian distribution maintenance software
pp.
Torsten Werner <[EMAIL PROTECTED]> (supplier of updated otrs2 package)

(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing [EMAIL PROTECTED])


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Format: 1.7
Date: Thu,  5 Oct 2006 17:52:37 +0200
Source: otrs2
Binary: otrs2
Architecture: source all
Version: 2.0.4p01-15
Distribution: unstable
Urgency: medium
Maintainer: Torsten Werner <[EMAIL PROTECTED]>
Changed-By: Torsten Werner <[EMAIL PROTECTED]>
Description: 
 otrs2      - Open Ticket Request System
Closes: 388231
Changes: 
 otrs2 (2.0.4p01-15) unstable; urgency=medium
 .
   * Fix the last so called 'bug fix' and set urgency to medium because it is
     still RC. (Closes: #388231)
   * Fix non UTF-8 encoding of last changelog entry.
   * Add LSB comments to init script.
Files: 
 71c01a468fa2eafd30203d02db129a52 613 web optional otrs2_2.0.4p01-15.dsc
 8ba1b547a702d930c1153b70bcc18046 16942 web optional otrs2_2.0.4p01-15.diff.gz
 85c54b575e01aa7ba7623c4ee52f7b9c 1153890 web optional otrs2_2.0.4p01-15_all.deb

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