Package: otrs2 Version: 5.0.10-1 Severity: serious User: [email protected] Usertags: piuparts
Hi,
during a test with piuparts I noticed your package fails to upgrade from
'jessie'.
It installed fine in 'jessie', then the upgrade to 'stretch' fails.
>From the attached log (scroll to the bottom...):
[...]
Migration completed!
applying upgrade sql for 3.3.9-3 -> 5.0.0.
applying upgrade script for 3.3.9-3 -> 5.0.1.
Migration started...
Step 1 of 17: Refresh configuration cache...[Mon May 23 13:17:50 2016]
DBUpdate-to-5.pl: Subroutine Load redefined at (eval 16) line 2.
If you see warnings about 'Subroutine Load redefined', that's fine, no need
to worry!
done.
Step 2 of 17: Check framework version...[Mon May 23 13:17:51 2016]
DBUpdate-to-5.pl: Subroutine Load redefined at (eval 1736) line 2.
done.
Step 3 of 17: Migrate Database Column Types...done.
Step 4 of 17: Migrate charset to UTF-8 on auto_response table...done.
Step 5 of 17: Migrate charset to UTF-8 on notification_event table...done.
Step 6 of 17: Migrate event based notifications to support multiple
languages...done.
Step 7 of 17: Migrate notifications to event based notifications...[Mon May
23 13:17:51 2016] DBUpdate-to-5.pl: DBD::Pg::db do failed: ERROR: invalid byte
sequence for encoding "UTF8": 0xeb 0x73 0x63 at
/usr/share/otrs/Kernel/System/DB.pm line 449.
ERROR: OTRS-DBUpdate-to-5.pl-10 Perl: 5.22.2 OS: linux Time: Mon May 23
13:17:51 2016
Message: ERROR: invalid byte sequence for encoding "UTF8": 0xeb 0x73 0x63,
SQL: '
INSERT INTO notification_event_message
(notification_id, subject, text, content_type, language)
VALUES (?, ?, ?, ?, ?)'
Traceback (13340):
Module: Kernel::System::NotificationEvent::NotificationAdd Line: 375
Module: main::_MigrateNotifications Line: 1115
Module: ./scripts/DBUpdate-to-5.pl Line: 162
error.
[Mon May 23 13:17:51 2016] DBUpdate-to-5.pl: Died at
./scripts/DBUpdate-to-5.pl line 167.
error encountered processing
/usr/share/dbconfig-common/scripts/otrs2/upgrade/pgsql/5.0.1:
/usr/share/dbconfig-common/scripts/otrs2/upgrade/pgsql/5.0.1 exited with
non-zero status
dbconfig-common: otrs2 configure: aborted.
dbconfig-common: flushing administrative password
dpkg: error processing package otrs2 (--configure):
subprocess installed post-installation script returned error exit status 1
cheers,
Andreas
otrs2_5.0.10-1.log.gz
Description: application/gzip
