Package: otrs2
Version: 2.4.9+dfsg1-3+squeeze1

In the system log (i.e. https://server/otrs/index.pl?Action=AdminLog) I'm seeing this:

Can't process email with MessageID <<message_id>>! Please create a bug report with this email (From: <some...@example.com>, Located under var/spool/problem-email*) on http://bugs.otrs.org/!

I don't believe the email is being stored correctly due to permissions on /var/lib/otrs (code appears to use Config['HOME'] + problem-email + id as location to store the problem email).


Tristan
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