Package: hplip Version: 3.11.1-3 Followup-For: Bug #623626
I confirm the bug and also add some information.
1. it happens also with the wireless version (HP 4500 G510n)
2. in network mode (wireless) other features work:
- scan
- fax
- head alignment (that requires also printing)
3. in USB mode it prints
4. when printing the job stays in "processing" mode for long time (minutes) the
a connection error appear
5. when prnting, the syslog says:
[...]
May 21 07:14:42 krsna python: io/hpmud/jd.c 800: mdns lookup HP546889.local
retry 1...
May 21 07:14:42 krsna python: io/hpmud/jd.c 800: mdns lookup HP546889.local
retry 2...
[...]
May 21 07:15:26 krsna python: hp-setup[3498]: warning: No PPD found for model
officejet_4500_g510n-z using new algorithm. Trying old algorithm...
[...]
May 21 07:18:56 krsna hp[3595]: io/hpmud/jd.c 561: timeout write_channel
hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36
May 21 07:19:41 krsna hp[3595]: io/hpmud/jd.c 561: timeout write_channel
hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36
[...]
I also used the diagnostic tool of the print manager under gnome. The result is
attached as troubleshoot.txt.gz.
Alberto
-- Package-specific info:
HP Linux Imaging and Printing System (ver. 3.11.5)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux krsna 2.6.38-2-amd64 #1 SMP Sun May 8 13:51:57 UTC 2011 x86_64 GNU/Linux
Distribution:
debian unstable
Checking Python version...
OK, version 2.6.6 installed
Checking PyQt 4.x version...
OK, version 4.8.3 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.6
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1
------------------------
| RUNTIME DEPENDENCIES |
------------------------
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter
and previewer...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline
scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify
Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
----------------------
| HPLIP INSTALLATION |
----------------------
Currently installed HPLIP version...
HPLIP 3.11.5 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.11.5
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.11.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=no
cups-drv-install=no
cups-ppd-install=no
internal-tag=3.11.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = stampa
working_dir = .
device_uri = "hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36"
[commands]
scan = /usr/bin/simple-scan %SANE_URI%
[installation]
version = 3.11.5
date_time = 05/21/11 13:20:19
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
faxa
----
Type: Fax
Device URI: hpfax:/net/Officejet_4500_G510n-z?ip=192.168.1.36
PPD: /etc/cups/ppd/faxa.ppd
PPD Description: HP Fax hpijs
Printer status: printer faxa is idle. enabled since Sat May 21 07:16:23 2011
Communication status: Good
stampa
------
Type: Printer
Device URI: hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36
PPD: /etc/cups/ppd/stampa.ppd
PPD Description: HP Officejet 4500 g510n-z hpijs, 3.11.1.19
Printer status: printer stampa is idle. enabled since Sat May 21 07:16:23 2011
Communication status: Good
----------------------
| SANE CONFIGURATION |
----------------------
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:/net/Officejet_4500_G510n-z?ip=192.168.1.36' is a Hewlett-Packard
Officejet_4500_G510n-z all-in-one
device `v4l:/dev/video0' is a Noname UVC Camera (17ef:480c) virtual device
---------------------
| PYTHON EXTENSIONS |
---------------------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
---------------
| USER GROUPS |
---------------
alberto lp cdrom floppy audio dip video plugdev netdev bluetooth lpadmin scanner
User member of group 'lp'. Enables print/ scan/ fax.
User member of group 'lpadmin'.
-----------
| SUMMARY |
-----------
No errors or warnings.
Done.
-- System Information:
Debian Release: wheezy/sid
APT prefers unstable
APT policy: (500, 'unstable')
Architecture: amd64 (x86_64)
Kernel: Linux 2.6.38-2-amd64 (SMP w/2 CPU cores)
Locale: LANG=it_IT.UTF-8, LC_CTYPE=it_IT.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages hplip depends on:
ii adduser 3.112+nmu2 add and remove users and groups
ii coreutils 8.5-1 GNU core utilities
ii cups 1.4.6-5 Common UNIX Printing System(tm) -
ii cups-client 1.4.6-5 Common UNIX Printing System(tm) -
ii hplip-cups 3.11.1-3 HP Linux Printing and Imaging - CU
ii hplip-data 3.11.1-3 HP Linux Printing and Imaging - da
ii libc6 2.13-4 Embedded GNU C Library: Shared lib
ii libcups2 1.4.6-5 Common UNIX Printing System(tm) -
ii libdbus-1-3 1.4.8-3 simple interprocess messaging syst
ii libhpmud0 3.11.1-3 HP Multi-Point Transport Driver (h
ii libsane 1.0.22-2 API library for scanners
ii libsane-hpaio 3.11.1-3 HP SANE backend for multi-function
ii libssl1.0.0 1.0.0d-2 SSL shared libraries
ii lsb-base 3.2-27 Linux Standard Base 3.2 init scrip
ii policykit-1 0.101-4 framework for managing administrat
ii python 2.6.6-14 interactive high-level object-orie
ii python-dbus 0.83.1-1+b1 simple interprocess messaging syst
ii python-imaging 1.1.7-2+b1 Python Imaging Library
ii python-pexpect 2.3-1 Python module for automating inter
ii python-support 1.0.13 automated rebuilding support for P
ii wget 1.12-3.1 retrieves files from the web
Versions of packages hplip recommends:
ii avahi-daemon 0.6.30-3 Avahi mDNS/DNS-SD daemon
ii sane-utils 1.0.22-2 API library for scanners -- utilit
Versions of packages hplip suggests:
ii hplip-doc 3.11.1-3 HP Linux Printing and Imaging - do
ii hplip-gui 3.11.1-3 HP Linux Printing and Imaging - GU
ii python-notify 0.1.1-2+b3 Python bindings for libnotify
ii system-config-printer 1.2.3-3 graphical interface to configure t
-- no debconf information
troubleshoot.txt.gz
Description: GNU Zip compressed data
