On Thu, Apr 02, 2009 at 02:19:13PM +0200, Nico Golde wrote: > it would be nice if rt could also send a mail if the owner of a ticket > changes (without any reply to the ticket). I set me as the owner of a ticket > in > the debian rt instance and no notification was sent which then resulted in > coordination problems. So this would be a nice feature.
RT allows you to specify the various workflows via "scrips" which allow you to combine triggers and actions. eg: Condition: On Owner Change Action: Notify AdminCCs (via Configuration->Queues->your queue->Scrips->New scrip) should do what you want. There's more information spread around the documentation wiki: http://wiki.bestpractical.com/view/Documentation You probably don't need any modification to RT to do this, so I will resolve this bug without any change unless you disagree. BTW, good to hear that the Debian RT instance is now using our packages :) Cheers, Dominic. -- Dominic Hargreaves | http://www.larted.org.uk/~dom/ PGP key 5178E2A5 from the.earth.li (keyserver,web,email) -- To UNSUBSCRIBE, email to [email protected] with a subject of "unsubscribe". Trouble? Contact [email protected]
