Package: otrs2
Version: 3.3.9-1
Severity: normal
-- System Information:
Debian Release: 7.6
APT prefers stable
APT policy: (500, 'stable')
Architecture: amd64 (x86_64)
Kernel: Linux 3.2.0-4-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_GB.UTF-8, LC_CTYPE=en_GB.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages otrs2 depends on:
ii adduser 3.113+nmu3
ii apache2 [httpd-cgi] 2.4.10-2
ii apache2-mpm-worker [httpd-cgi] 2.4.10-2
ii dbconfig-common 1.8.47+nmu1
ii debconf [debconf-2.0] 1.5.49
ii fonts-font-awesome 4.0.0~dfsg-1
ii libapache-dbi-perl 1.11-1
ii libapache2-reload-perl 0.12-3
ii libauthen-sasl-perl 2.1500-1
ii libcrypt-passwdmd5-perl 1.3-10
ii libcss-minifier-perl 0.01-1
ii libdate-pcalc-perl 6.1-3+b1
ii libdbd-mysql-perl 4.028-2+b1
ii libdbd-pg-perl 3.4.1-2
ii libdbi-perl 1.631-3+b1
ii libemail-valid-perl 0.190-1
ii libgd-graph-perl 1.44-6
ii libgd-text-perl 0.86-8
ii libio-interactive-perl 0.0.6-1
ii libio-stringy-perl 2.110-5
ii libjavascript-minifier-perl 1.05-1
ii libjs-jquery 1.7.2+dfsg-3.2
ii libjs-jquery-ui 1.10.1+dfsg-1
ii libjson-perl 2.61-1
ii liblinux-distribution-perl 0.21-1
ii libmail-imapclient-perl 3.31-2
ii libmail-pop3client-perl 2.17-1
ii libmailtools-perl 2.09-1
ii libmime-tools-perl 5.503-1
ii libnet-imap-simple-perl 1.2030-1
ii libnet-imap-simple-ssl-perl 1.3-3
ii libnet-smtp-ssl-perl 1.01-3
ii libnet-sslglue-perl 1.052-1
ii libpdf-api2-perl 2.019-1+deb7u1
ii libproc-daemon-perl 0.14-1
ii libsoap-lite-perl 0.714-1
ii libsys-hostname-long-perl 1.4-2
ii libtext-csv-perl 1.21-1
ii libtext-diff-perl 1.41-1
ii libxml-feedpp-perl 0.43-1
ii libxml-parser-perl 2.41-3
ii libyaml-libyaml-perl 0.41-5+b1
ii libyaml-perl 0.81-1
ii perl [libdigest-sha-perl] 5.20.1-1
ii ttf-dejavu-core 2.33+svn2514-3
ii ttf-dejavu-extra 2.33-3
ii ucf 3.0025+nmu3
Versions of packages otrs2 recommends:
ii ispell 3.3.02-6
ii libcrypt-eksblowfish-perl 0.009-1+b2
ii libencode-hanextra-perl 0.23-3+b1
ii libjson-xs-perl 2.340-1+b2
ii libtext-csv-xs-perl 1.11-2
ii postgresql 9.3+157
ii procmail 3.22-20+deb7u1
Versions of packages otrs2 suggests:
ii libnet-ldap-perl 1:0.4400-1
ii libnet-smtp-tls-butmaintained-perl 0.17-1+deb7u1
pn otrs2-doc-en | otrs2-doc-de <none>
-- debconf information excluded
Hallo,
there is a problem with the jquery version in otrs package.
Problem Description:
- In OTRS Process Management some functions are not working, e.g. adding a
condition or another key (nothing happens when clicking the plus sign) in a
transition
- debugging with Firebug shows error "... parseHTML ... is not a function..."
Steps to reproduce:
- install otrs package with all dependencies
- logon to web interface with admin permissions, e.g. root@localhost
- goto Admin - Process Management and create a new process
- create a new transition and click on the plus sign or on the button to
create a new condition => nothing happens
Root Cause:
- jquery version 1.7 in Debian package repository is too old
(upstream delivers jquery version 1.10 in folder .../js/thirdparty/... , but
this is removed and symlinked to the debian jquery package)
Workaround:
- Download the original OTRS tar file matching the same version as installed
from Debian repository
- Extract files to a temporary folder
- copy extracted folder .../js/thirdparty/jquery-1.10.0 to
/usr/share/otrs/var/httpd/htdocs/js/thirdparty
- rename or delete existing jquery symlink which is pointing to
/usr/share/javascript/jquery
- create new jquery symlink and point it to directory jquery-1.10.0
Proposed Solution:
- Debian package of jquery needs to be updated to a later version
or
- deliver matching jquery version
Best Regards
Berni Turmann
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