Am 18.02.2013 22:50, schrieb Simon Elsbrock:
Package: otrs2 Version: 3.1.7+dfsg1-6 Severity: normalDear Maintainer, when installing OTRS and choosing to not have dpkg automatically configure the database setup, the installation fails with the following error: Setting up libxml-feedpp-perl (0.43-1) ... Setting up libgd-gd2-perl (1:2.46-3+b1) ... Setting up libgd-text-perl (0.86-8) ... Setting up libgd-graph-perl (1.44-6) ... Setting up otrs2 (3.1.7+dfsg1-6) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf Creating config file /etc/dbconfig-common/otrs2.conf with new version Creating config file /etc/otrs/database.pm with new version Creating config file /etc/otrs/Kernel/Config.pm with new version Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version Creating config file /etc/otrs/maintenance.html with new version Creating config file /etc/otrs/cron with new version Creating config file /etc/otrs/fetchmailrc with new version Creating config file /etc/apache2/conf.d/otrs2 with new version Enabling module rewrite. To activate the new configuration, you need to run: service apache2 restart [ ok ] Reloading apache2 configuration (via systemctl): apache2.service. DBI connect('database=otrs;host=localhost;port=3306;','otrs',...) failed: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) at /usr/share/otrs/Kernel/System/DB.pm line 256 ERROR: OTRS-otrs.RebuildConfig.pl-10 Perl: 5.14.2 OS: linux Time: Mon Feb 18 22:23:50 2013 Message: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) Traceback (28745): Module: Kernel::System::DB::new (v1.144.2.1) Line: 227 Module: ./bin/otrs.RebuildConfig.pl (v1.14) Line: 55 Got no DBObject! at /usr/share/otrs/Kernel/System/SysConfig.pm line 103. dpkg: error processing otrs2 (--configure): subprocess installed post-installation script returned error exit status 255 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) This is because the postinst script enables the OTRS configuration in Apache, which in turn tries to instantiate OTRS without a configured database. I think the installer should not install an Apache config at all (nor should it activate it), but instead just supply and point the user to a sample config (similar to e.g. what the mediawiki package does).
I do not think that I will and can change this. otrs heavy depends on a working database, also the cronjobs etc. So it requires a working database!
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