Package: request-tracker3.8 Version: 3.8.8-7+squeeze2 Severity: important After installing DSA-2480-1, the Request Tracker web interface periodically stops responding. It does take whatever action the user requested (e.g. it will send a reply), but no response comes back to the user, and eventually the connection is reset.
Re-loading the page will sometimes make it work again -- for example, it timed out loading my daashboard, but after five minutes I refreshed the page, and it worked. Apache (and indeed, the entire server) has been restarted since the upgrade. The e-mail hotfix has been applied, which accounts for the debsums error below. (This upgrade was applied to the server before the serious problems with this release became known.) No information that I believe relevant is logged. -- Version information of web server, database and MTA per reportbug note: ii apache2 2.2.16-6+squeeze7 Apache HTTP Server metapackage ii apache2-doc 2.2.16-6+squeeze7 Apache HTTP Server documentation ii apache2-mpm-prefork 2.2.16-6+squeeze7 Apache HTTP Server - traditional non-threaded model ii apache2-utils 2.2.16-6+squeeze7 utility programs for webservers ii apache2.2-bin 2.2.16-6+squeeze7 Apache HTTP Server common binary files ii apache2.2-common 2.2.16-6+squeeze7 Apache HTTP Server common files ii exim4 4.72-6+squeeze2 metapackage to ease Exim MTA (v4) installation ii exim4-base 4.72-6+squeeze2 support files for all Exim MTA (v4) packages ii exim4-config 4.72-6+squeeze2 configuration for the Exim MTA (v4) ii exim4-daemon-light 4.72-6+squeeze2 lightweight Exim MTA (v4) daemon ii mysql-client 5.1.61-0+squeeze1 MySQL database client (metapackage depending on the latest version) ii mysql-client-5.1 5.1.61-0+squeeze1 MySQL database client binaries ii mysql-common 5.1.61-0+squeeze1 MySQL database common files, e.g. /etc/mysql/my.cnf ii mysql-server 5.1.61-0+squeeze1 MySQL database server (metapackage depending on the latest version) ii mysql-server-5.1 5.1.61-0+squeeze1 MySQL database server binaries and system database setup ii mysql-server-core-5.1 5.1.61-0+squeeze1 MySQL database server binaries -- Package-specific info: Changed files: usr/share/request-tracker3.8/lib/RT/Interface/Email.pm There are locally modified files in /usr/local/share/request-tracker3.8/, these may (or may not) be the source of the problem. -- System Information: Debian Release: 6.0.5 APT prefers stable APT policy: (500, 'stable') Architecture: amd64 (x86_64) Kernel: Linux 2.6.32-5-amd64 (SMP w/1 CPU core) Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages request-tracker3.8 depends on: ii dbconfig-common 1.8.46+squeeze.0 common framework for packaging dat ii debconf [debconf-2.0] 1.5.36.1 Debian configuration management sy ii exim4 4.72-6+squeeze2 metapackage to ease Exim MTA (v4) ii exim4-daemon-light [ma 4.72-6+squeeze2 lightweight Exim MTA (v4) daemon ii libapache-session-perl 1.87-1 Perl modules for keeping persisten ii libcache-simple-timede 0.27-2 Perl module to cache and expire ke ii libcalendar-simple-per 1.21-1 module for producing simple calend ii libcgi-fast-perl 5.10.1-17squeeze3 CGI::Fast Perl module ii libcgi-pm-perl 3.49-1squeeze1 module for Common Gateway Interfac ii libclass-returnvalue-p 0.55-1 A return-value object that lets yo ii libcss-squish-perl 0.09-1 module to compact many CSS files i ii libdata-ical-perl 0.16+dfsg-1 Perl module for manipulating iCale ii libdbi-perl 1.612-1 Perl Database Interface (DBI) ii libdbix-searchbuilder- 1.56-1 Perl implementation of a simple OR ii libdevel-stacktrace-pe 1.2100-1 Perl module containing stack trace ii libemail-address-perl 1.889-2 RFC 2822 Address Parsing and Creat ii libfcgi-procmanager-pe 0.18-2 Functions for managing FastCGI app ii libfile-sharedir-perl 1.00-0.1 Locate per-dist and per-module sha ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-5 Text utilities for use with GD ii libgnupg-interface-per 0.42-3 Perl interface to GnuPG ii libgraphviz-perl 2.04-1 Perl interface to the GraphViz gra ii libhtml-mason-perl 1:1.44-1 HTML::Mason Perl module ii libhtml-parser-perl 3.66-1 collection of modules that parse H ii libhtml-rewriteattribu 0.03-1 concise attribute rewriting ii libhtml-scrubber-perl 0.08-4 Perl extension for scrubbing/sanit ii libipc-run-safehandles 0.02-1 Use IPC::Run and IPC::Run3 safely ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w ii libjs-scriptaculous 1.8.3-1 JavaScript library for dynamic web ii liblocale-maketext-fuz 0.10-1 Maketext from already interpolated ii liblocale-maketext-lex 0.82-1 lexicon-handling backends for Loca ii liblog-dispatch-perl 2.22-1 Dispatches messages to multiple Lo ii libmailtools-perl 2.06-1 Manipulate email in perl programs ii libmime-tools-perl [li 5.428-1 Perl5 modules for MIME-compliant m ii libmime-types-perl 1.30-1 Perl extension for determining MIM ii libmodule-versions-rep 1.06-1 Report versions of all modules in ii libperlio-eol-perl 0.14-1+b1 PerlIO layer for normalizing line ii libregexp-common-perl 2010010201-1 module with common regular express ii libtext-autoformat-per 1.669002-1 module for automatic text wrapping ii libtext-quoted-perl 2.06-1 Perl module to extract the structu ii libtext-template-perl 1.45-1 Text::Template perl module ii libtext-wikiformat-per 0.78-1 translates Wiki formatted text int ii libtext-wrapper-perl 1.02-1 Simple word wrapping routine ii libtime-modules-perl 2006.0814-2 Various Perl modules for time/date ii libtimedate-perl 1.2000-1 collection of modules to manipulat ii libtree-simple-perl 1.18-1 A simple tree object ii libuniversal-require-p 0.13-1 Load modules from a variable ii libxml-rss-perl 1.48-1 Perl module for managing RSS (RDF ii libxml-simple-perl 2.18-3 Perl module for reading and writin ii perl [libdigest-sha-pe 5.10.1-17squeeze3 Larry Wall's Practical Extraction ii perl-modules [libcgi-p 5.10.1-17squeeze3 Core Perl modules ii rsyslog [system-log-da 4.6.4-2 enhanced multi-threaded syslogd ii rt3.8-apache2 3.8.8-7+squeeze2 Apache 2 specific files for reques ii rt3.8-clients 3.8.8-7+squeeze2 mail gateway and command-line inte ii rt3.8-db-mysql 3.8.8-7+squeeze2 MySQL database backend for request ii ucf 3.0025+nmu1 Update Configuration File: preserv Versions of packages request-tracker3.8 recommends: ii cron [cron-daemon] 3.0pl1-116 process scheduling daemon ii libdatetime-locale-perl 1:0.45-1 Perl extension providing localizat ii libdatetime-perl 2:0.6100-2 module for manipulating dates, tim ii speedy-cgi-perl 2.22-13 speed up perl scripts by making th Versions of packages request-tracker3.8 suggests: pn rt3.8-rtfm <none> (no description available) -- debconf information: * request-tracker3.8/organization: rt.umnh.utah.edu request-tracker3.8/pgsql/authmethod-user: password request-tracker3.8/install-error: abort request-tracker3.8/dbconfig-remove: request-tracker3.8/mysql/method: unix socket request-tracker3.8/dbconfig-reinstall: false request-tracker3.8/db/dbname: rtdb request-tracker3.8/missing-db-package-error: abort * request-tracker3.8/dbconfig-install: true request-tracker3.8/remove-error: abort request-tracker3.8/warn-sqlite-file: request-tracker3.8/remote/newhost: request-tracker3.8/pgsql/admin-user: postgres request-tracker3.8/db/app-user: rtuser request-tracker3.8/remote/host: * request-tracker3.8/rtname: RequestTracker.rt.umnh.utah.edu request-tracker3.8/internal/reconfiguring: false request-tracker3.8/passwords-do-not-match: * request-tracker3.8/database-type: mysql request-tracker3.8/pgsql/no-empty-passwords: * request-tracker3.8/handle-siteconfig-permissions: true * request-tracker3.8/correspondaddress: support-do-not-re...@umnh.utah.edu__ * request-tracker3.8/install-cronjobs: true request-tracker3.8/upgrade-error: abort request-tracker3.8/mysql/admin-user: root request-tracker3.8/remote/port: request-tracker3.8/pgsql/changeconf: false request-tracker3.8/dbconfig-upgrade: true request-tracker3.8/pgsql/method: unix socket request-tracker3.8/purge: false request-tracker3.8/pgsql/authmethod-admin: ident request-tracker3.8/pgsql/manualconf: * request-tracker3.8/webpath: /rt request-tracker3.8/upgrade-backup: true request-tracker3.8/db/basepath: request-tracker3.8/internal/skip-preseed: false * request-tracker3.8/webbaseurl: https://rt.umnh.utah.edu * request-tracker3.8/commentaddress: support-do-not-re...@umnh.utah.edu__ -- debsums errors found: debsums: changed file /usr/share/request-tracker3.8/lib/RT/Interface/Email.pm (from request-tracker3.8 package) -- To UNSUBSCRIBE, email to debian-bugs-dist-requ...@lists.debian.org with a subject of "unsubscribe". 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