> Christian Perrier wrote: > > Let's see if you get some results. > > I strongly hate to have proven you wrong. Pressing D would have indeed > been a better response. I mostly responded only for the benefit of the > archive, and because I beleive in giving people a first chance even if > they're showing their frustration in inappropriate ways.
You actually seem to have proven your point and, more generally, a
pretty basis concept of conflict communication: "Understand then act"
("comprendre pour agir" as we say in French).
"You bastards, your installer sucks and doesn't install what I want"
"You seem to be frustrated about the installer. Could you explain us
in details what you're experiencing?"
....then we talk about facts and no more emotions...:-)
/me applauses joeyh...:)
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