Hello, Road Runner has received your e-mail, but is currently unable to process it further as it is missing some required information. Please read this reply to find out what information that we require in order to process your complaint.
If you are reporting an e-mail related incident, it is important that you forward the offending message with full headers and the full text body of the email. 'Full' headers will include one or more lines of routing information, each of which will start with 'Received:'. This routing information will help us determine where the email originated. Without the full text body of the email, we will be unable to substantiate "abuse" allegations, and will not be able to assist you. Do not attach files to your e-mail. All logs and headers must be included in the body of your message. If the email was neither sent by an individual using the Road Runner system, or did not involve any content or service managed by Road Runner, then Road Runner would not be the proper entity to contact because we are not in a position to take any action. For more information on determining the source of an email please visit http://spam.abuse.net/userhelp/howtocomplain.shtml Please remember that the people who read complaints at this address are working to assist you with addressing your issue and will not tolerate vulgar or abusive language directed at our staff. Any complaint that contains such language will be discarded without further action. An example of an email with full headers: Received: (qmail 84224 invoked by uid 20241); 9 Dec 2002 21:27:38 -0000 Received: from unknown (HELO 192.168.0.32) ([10.11.12.13]) (envelope-sender <[EMAIL PROTECTED]>) by 192.220.79.17 (qmail-ldap-1.03) with SMTP for ; 9 Dec 2002 21:27:38 -0000 From: "info resource" <> To: Subject: Hundreds of Books and Music Cd's at up to 75% Off Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0034_01C221EC.6C64F7B0" Date: Mon, 9 Dec 2002 16:37:19 Reply-To: "info resource" <[EMAIL PROTECTED]> X-Mailer: Microsoft Outlook Express 6.00.2600.0000ams Status: Message-Id: <[EMAIL PROTECTED]> ------=_NextPart_000_0034_01C221EC.6C64F7B0 Content-Type: text/plain; charset="iso-8859-1" Hello, Please check out the hundreds of bargains at up to 75% Off How to obtain full headers: Microsoft Outlook Express for Windows: Right click on the message and select Properties Choose the Details tab and select the Message Source Button. Copy the headers and send them along with the body of the email Microsoft Outlook 98 and 2000 for Windows: Right click on the message and select options Copy the Internet Headers field and send them along with the body of the email Netscape Messenger 4.7 - 6: Open the email; go to the view menu; pull the 'Headers' menu over and click on 'all'. Highlight the message and headers displayed in the email and copy them into the email you send to us. Netscape Messenger 6.2 and higher: Go to Netscape Messenger Inbox Select View - Headers - All Highlight the message and headers displayed in the email and copy them into the email you send to us For more information on obtaining full headers please visit http://www.haltabuse.org/help/headers/index.shtml Thank you for taking the time to contact Road Runner. ----Original Message Follows------- ALERT!!! This e-mail in its original form contained one or more attached files that were infected with a virus or worm, or contained another type of security threat. The following attachments were infected and have been repaired: No attachments are in this category. The following attachments were deleted due to an inability to clean them: 1. Textfile.zip: [EMAIL PROTECTED] The Following attachments were not delivered due to inbound mail policy violations: No attachments are in this category. Road Runner does not contact the sender of the infected attachment(s) in the event that they were not actually sent from the indicated party. Please contact the sender directly to alert them of their issue with infected files if you wish to do so. For more information on Road Runner's virus filtering initiative, visit our Help & Member Services pages at http://help.rr.com, or the virus filtering information page directly at http://help.rr.com/faqs/e_mgsp.html. ------------ Original message text follows ------------ Important textfile! [ Attachment 1 Type: text/plain Name: DELETED0.TXT] -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
