Leopold Palomo-Avellaneda wrote:
That's exactly the point. People EXPECT you do give them free support if you've done it once."Remember, don't be Microsoft's technical support!"
What they don't realise is that customers pay the company I work at up to 100 € per hour for my work. They do not see that this is hard and worthy work.
I don't expect the local garage to change my tooth belt for free, either. (They charge 400 € for that ... screw Volkswagen!)
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