At 08:15 AM 11/26/2001 -0800, David Honig wrote, quoting me: > >Reputation capital is more valuable a term when describing traits that > >are less subjective. When dealing with an online ecash bank, you may > >want truthfulness and reliability and good customer service (for > >example), which are less subjective than "interesting political > >opinions." > >But what counts as "good customer service" varies by culture >and person, much like whether WSJ publication helps or hurts.
True, in part, but it's far less subjective. We can measure GCS by time-to-answer-phone, number-of-busy-signals, etc. Other metrics, like is-your-bank-account-available-or-not, are even less subjective. -Declan
