> -----Original Message-----
> From: cygwin-owner On Behalf Of Andrew DeFaria
> Sent: 04 October 2004 19:19
> Gary R. Van Sickle wrote:
>
> >> How many people have heard The Two Rules of Customer Service?
> >>
> >> 1. The customer is always right.
> >
> The customer is indeed *NOT* always right but the trick is usually to
> make them *think* there always right.
>
> >> 2. When the customer is wrong, refer to rule #1.
> >
> > Everybody. How many have worked with actual customers and found out
> > that their reputed infallability is vastly overestimated?
> >
> > More to the point: How much did you pay for that Cygwin there? $0?
> > Then you ain't a customer.
>
> The best answer to this WRT most Open Source is: If you are
> dissatisfied
> with the application then I suggest that you take it back for
> a *FULL* refund! ;-)
Hell, Open source is _far_ more generous than that. If he's dissatisfied with
the application, not only can he have his *FULL* refund, but in fact we'll refund
him *DOUBLE*! And he can KEEP the app as well! We won't even insist on having it
returned!
cheers,
DaveK
--
Can't think of a witty .sigline today....
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